Ryia Goldsby
Belton,USA
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager
Driveline Retail Merchandising
Kansas City, MT
06.2025 - Current
- Managed daily operations across multiple locations to ensure consistent service quality.
- Trained and developed staff to enhance team performance and customer satisfaction.
- Conducted regular performance evaluations to identify areas for improvement and growth.
- Analyzed sales data to inform inventory management and merchandising decisions.
- Facilitated communication between management teams and frontline employees for better alignment.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Organized product displays to enhance customer engagement and visibility.
- Trained staff on merchandising standards and brand guidelines consistently.
- Assisted in implementing visual merchandising strategies across multiple locations.
- Communicated with management to address merchandising challenges promptly.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Communicated and coordinated planogram execution with store management.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Printed labels and tags for for-sale merchandise.
- Performed regular price checks on select items throughout the store location.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Conducted one-on-one coaching sessions to support individual development.
- Organized and coordinated training sessions for new employees.
- Sourced and screened candidates for various positions across multiple departments.
- Conducted interviews to assess candidate qualifications and cultural fit.
- Managed applicant tracking system to ensure organized candidate data.
- Facilitated onboarding processes for new hires, ensuring smooth transitions.
- Maintained relationships with candidates throughout the hiring process for engagement.
- Provided training and support to junior recruiters on best practices in recruitment.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Explained job duties, compensation and benefits to potential candidates.
- Sourced and screened potential candidates for open positions.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Collaborated with hiring managers to understand position requirements.
Distinct Manager In Training
City Gear
Kansas City, Missouri
09.2024 - 06.2025
- Oversees multiple stores, leading and motivating store management teams to achieve sales objectives, manage operations, and ensure compliance.
- Strategic planning, financial management, employee development, and fostering a positive store culture.
- Lead and mentor store managers, fostering a culture of high performance and accountability.
- Develop and execute strategic business plans to drive sales growth and operational efficiencies.
- Manage budgets, analyze financial reports, and ensure profitability and cost control.
- Oversee day-to-day store operations, including staffing, scheduling, and inventory management.
- Recruit, train, and develop store staff, ensuring they meet company standards.
- Ensure compliance with company policies, procedures, and legal regulations.
- Maintain high standards of customer service and resolve customer issues.
- Track and analyze key performance indicators (KPIs), implementing action plans to address areas of opportunity.
- Maintain relationships with vendors and suppliers.
- Collaborate with other departments, such as marketing and supply chain, to support business initiatives.
- Supervised daily operations and staff activities in retail environment.
- Trained new employees on store policies and customer service standards.
- Managed inventory control processes to ensure product availability.
- Developed staff schedules to optimize coverage during peak hours.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Conducted regular meetings to communicate goals and expectations with team.
- Delegating employee assignments, monitored progress and evaluated performance.
- Developed and implemented training plans for new employees.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
General Manager (GM)
Foot Locker
Oklahoma City, US
05.2019 - 09.2024
- Coaching and motivating your team to inspire top performance and an exceptional customer experience.
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations.
- Execute plans to drive key performance indicators to maximize profitability.
- Enhance brand loyalty by empowering team to create a natural and personable experience for customers.
- Act as a partner between customers, sales associates, store leadership and corporate business partners.
- Maintains a high level of customer focus and leads by example with clear and engaging communication.
- Ensures visual directives and standards are maintained.
- Passion for teaching associates product knowledge and how to apply their learnings to the customer experience.
- Managed staff recruitment, training, and performance evaluations.
- Developed marketing strategies to enhance customer engagement and brand loyalty.
- Analyzed sales data to identify trends and improve overall performance.
- Fostered a positive work environment through team-building activities and communication.
- Ensured compliance with company policies and procedures throughout all locations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
Customer Service Supervisor
Target
Oklahoma City, OK
11.2015 - 05.2019
- Demonstrate a service culture that prioritizes the guest service experience.
- Model, train and coach expectations to deliver the service standard.
- Drive fulfillment goals, understand my role in supporting sales growth and how my departments and team contribute to and impact total store profitability.
- Utilize my workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards.
- Review all fulfillment reporting to identify gaps and develop a plan to resolve.
- Create a scheduling plan in partnership with your ETL based off of monthly and weekly fulfillment business workload.
- Be an expert of operations, accuracy, process and efficiency.
- Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work.
- Evaluate and recommend candidates for open positions and develop a guest-centric team.
- Establish clear goals and expectations and hold team members accountable to expectations.
- Lead team onboarding and learning.
- Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes.
- Close knowledge and skill gaps through training and experiences.
- Work a schedule that aligns to guest and business needs.
- Ensure supplies are ordered timely and stocked.
- As a key carrier, follow all safe and secure training and processes.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Always demonstrate a culture of ethical conduct, safety and compliance; lead my team to work in the same way and hold others accountable to this commitment.
- Address store needs.
- All other duties based on business needs.
- Supervised customer service team to ensure high-quality support and engagement.
- Resolved customer complaints by providing effective solutions and guidance.
- Trained new staff on operational procedures and customer interaction standards.
- Monitored daily operations to maintain efficient workflow and staffing levels.
- Coordinated scheduling to optimize team coverage during peak hours.
- Facilitated communication between departments to address customer needs promptly.
- Conducted performance evaluations to promote team development and accountability.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
Assistant Manager
Dollar General
Oklahoma City, US
01.2012 - 10.2015
- Helps maintain a clean, well-organized store with a customer-first focus.
- At the direction and delegation by the Store Manager, assisting with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.
- Stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and coordinated product replenishment efforts.
- Conducted regular store audits to maintain cleanliness and organization standards.
- Assisted in developing promotional displays to enhance product visibility.
- Implemented loss prevention strategies to safeguard store assets.
- Collaborated with management on staff scheduling and performance evaluations.
- Resolved customer complaints effectively to enhance overall shopping experience.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Basic -
Rose State College
High School Diploma -
Justice A.W. Seeworth Academy
Oklahoma City, OKSkills
- Microsoft Excel
- Cash register
- Office Management
- Fashion retail
- Retail sales
- Store management
- Team Building
- Inventory
- Retail
- Recruiting
- Leadership
- Store Management Experience
- POS
- Strategic Planning
- Guest services
- Human resources
- Receptionist
- Payroll
- Marketing
- Sales
- Merchandising
- Training
- Interviewing
- Process Improvement
- Assistant Manager Experience
- Customer service
- Pricing
- Scheduling
- Management
- Operations
- Cash Handling
- Logistics
- Retail Management
- Forecasting
- Loss Prevention
- Profit & Loss
- Training & development
- Employee evaluation
- Conflict Management
- Visual merchandising
- Team building
- Performance management
- Inventory management
- Sales analysis
- Customer relationship management
- Staff recruitment
- Conflict resolution
- Strategic planning
- Data analysis
- Employee training
- Effective communication
- Coaching techniques
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
District Manager
Driveline Retail Merchandising
06.2025 - Current
Distinct Manager In Training
City Gear
09.2024 - 06.2025
General Manager (GM)
Foot Locker
05.2019 - 09.2024
Customer Service Supervisor
Target
11.2015 - 05.2019
Assistant Manager
Dollar General
01.2012 - 10.2015
Basic -
Rose State College
High School Diploma -
Justice A.W. Seeworth Academy