Summary
Work History
Education
Skills
Timeline
Generic

Bonnie Franklin

Catoosa,OK

Summary

Dynamic Office Manager at Gomez Chiropractic with a proven track record in optimizing operations and enhancing customer service. Skilled in financial reporting and relationship building, I successfully streamlined processes, improving efficiency and accuracy. My proactive approach led to significant improvements in office management and client satisfaction, ensuring a productive work environment.

Work History

Office Manager

Gomez Chiropractic
Tulsa, OK
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Optimized office space utilization, leading to more efficient and productive work environment.

Collections Manager

Twin Cities Ready Mix
Tulsa, OK
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Oversaw daily posting of payments to customer accounts.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Established procedures for collection of past due amounts.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
  • Established strong relationships with customers, fostering open communication channels for effective debt resolution.
  • Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Increased recoveries by negotiating favorable repayment terms for clients and customers.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Maintained compliance with federal, state, and local regulations governing debt collections practices.
  • Conducted investigations of customer accounts and payment histories.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Posted receipts to appropriate general ledger accounts.
  • Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
  • Accessed credit records to evaluate customer credit histories.
  • Composed effective accounting reports summarizing accounts payable data.
  • Created daily and weekly cash reports for accounting management.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Generated and distributed current statements to customers.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Coordinated legal actions when necessary, working closely with attorneys to ensure proper documentation and representation.
  • Collaborated on collection and dispute resolution issues.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Responded to requests for new or increased open account credit limits.
  • Developed strategic plans for day-to-day financial operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Supported financial director with special projects and additional job duties.

Computer Teacher

Metro Christian Academy
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
  • Processed software and hardware by coordinating user setups, installations and upgrades.
  • Communicated with students to discuss progress and need for tutoring and extra assistance.
  • Managed resources effectively by maintaining an organized inventory of classroom technology equipment and software licenses.
  • Collaborated with colleagues to develop cross-curricular projects that reinforced computer skills while also teaching core subject matter.
  • Evaluated student progress using formative and summative assessments, adapting instruction to meet individual needs.
  • Developed meaningful relationships with students, fostering a positive learning environment and promoting mutual respect.
  • Increased student engagement by incorporating multimedia presentations and hands-on activities into lesson plans.
  • Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
  • Advocated for increased access to technology resources for both students and staff, resulting in more equitable learning opportunities.
  • Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
  • Contributed to a positive school culture by participating in extracurricular activities such as clubs, committees, and events.
  • Maintained orderly classroom stocked with appropriate supplies.
  • Organized field trips to local tech companies for students to gain insight into potential career paths within the industry.
  • Set up computers and networking systems, delivering step-by-step instructions on basic use.
  • Designed classes on Software for students.

Data Entry

Quick Trip Corportion
  • Increased accuracy in data entry by carefully reviewing patient demographics during each visit.
  • Organized event registrations, ensuring accurate data entry for efficient event management.
  • Answered phone calls, relayed messages, scanned documents and completed data entry.
  • Ensured accuracy in data entry tasks while maintaining strict attention to detail.
  • Ensured timely financial reporting through diligent data entry and reconciliation efforts.
  • Reduced errors in data entry by creating user-friendly interfaces and streamlined processes.
  • Enhanced operational efficiency with thorough audits of data entry processes.
  • Streamlined data entry processes for increased efficiency and productivity.
  • Managed data entry tasks for numerous contracts, ensuring accuracy and timely completion.
  • Streamlined item intake process with detailed documentation and data entry.
  • Utilized various software programs for managing reservations, data entry, and reporting purposes.
  • Located and corrected data entry errors and reported to management.
  • Enhanced team productivity with accurate and timely data entry tasks.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Supported administrative staff with patient intake, appointment scheduling, and data entry tasks.
  • Completed business correspondence, transcription, and data entry.
  • Streamlined payment processing by implementing efficient data entry techniques and organization methods.
  • Increased team efficiency with thorough document management and accurate data entry tasks.
  • Reduced errors in data entry through meticulous record-keeping and attention to detail.
  • Streamlined financial aid processes by implementing efficient data entry and organizational techniques.
  • Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
  • Enhanced office efficiency by performing accurate data entry and document processing tasks.
  • Completed recordkeeping, filing and data entry duties.
  • Maintained accurate sales records through diligent data entry and organization.

Education

General Studies

Catoosa High School
Catoosa
05.1975

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Scheduling coordination
  • Inventory control
  • Staff management
  • Employee supervision
  • Operations management
  • Human resources
  • Conflict management
  • Staff hiring
  • Supply management
  • Administrative oversight
  • Employee training
  • Training and coaching
  • Documentation and control
  • Workflow optimization
  • Financial reporting
  • Financial tracking
  • Expense reporting
  • Team supervision
  • Staff training
  • Financial accounting
  • Report preparation
  • Event coordination
  • Business administration
  • Meeting planning
  • Facility management
  • Database administration
  • Documentation expertise
  • Policy and procedure modification
  • Project management
  • Policy development
  • Contract administration
  • Information protection
  • Office management software
  • Decision-making
  • Schedule management
  • Goal setting
  • Process improvement
  • Teamwork
  • Staff development
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer service management
  • Phone and email etiquette

Timeline

Office Manager

Gomez Chiropractic

Collections Manager

Twin Cities Ready Mix

Computer Teacher

Metro Christian Academy

Data Entry

Quick Trip Corportion

General Studies

Catoosa High School

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Bonnie Franklin