Bonnie Johnson
Fayetteville,TN
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
19
19
years of professional experience
Work History
Warehousing Scheduling Consultant
Staffmark- Jack Daniels
Lynchburg, TN
04.2022 - Current
- Scheduled and managed employee shifts to enhance labor efficiency and staffing levels.
- Managed payroll processes, supporting HR functions including PTO and employee benefits administration.
- Ensured compliance with organizational policies, regulations, and industry standards.
- Facilitated timely delivery of purchase orders through effective supplier and carrier communication.
- Coordinated logistics and purchasing to strengthen vendor relationships and improve inventory management within Coupa.
- Implemented safety protocols to maintain a secure working environment.
- Monitored stock levels, identifying purchasing needs to prevent shortages.
Visitor Center Representative
Staffmark- Jack Daniels
Lynchburg, TN
04.2021 - 04.2022
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Consistently met daily performance goals set by management team members.
- Utilized various software and tools to streamline processes and optimize performance.
- Answered phone calls and directed them to appropriate personnel.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Restaurant Manager
Honey's Restaurant
Fayetteville, TN
03.2007 - 02.2022
- Led shift operations, managed customer satisfaction, and trained new employees.
- Built strong rapport with customers and staff, contributing to a positive and productive environment.
- Performed cash register functions accurately and efficiently.
- Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Handled high-pressure situations and multitasked during peak hours with composure.
- Provided feedback to individual servers regarding their performance both verbally and through written documentation.
- Tracked daily sales figures and reported them to management on a regular basis.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
Education
Bachelor of Arts (B.A.) - Business
Athens State University
Athens, AL, US12-2025
Skills
- Time management and prioritization
- Multitasking in high-stress environments
- SAP and operational software proficiency
- Purchase Requisitions
- Payroll management and scheduling
- Conflict resolution and problem solving
- Inventory and logistics management
- Employee relations and HR support
- Vendor Management
- Microsoft Office proficiency
Timeline
Warehousing Scheduling Consultant
Staffmark- Jack Daniels
04.2022 - Current
Visitor Center Representative
Staffmark- Jack Daniels
04.2021 - 04.2022
Restaurant Manager
Honey's Restaurant
03.2007 - 02.2022
Bachelor of Arts (B.A.) - Business
Athens State University