Bonnie J Rippey
Meridian,ID
Summary
Customer-focused professional with expertise in sales lead management. Proficient in QuickBooks and Microsoft Office 365 to drive operational efficiency. Committed to delivering exceptional support and exceeding customer expectations. Experienced in managing high-volume inquiries through various communication channels, demonstrating strong problem-solving and multitasking skills.
Overview
15
15
year of professional experience
Work History
NTX Customer Care Specialist I
Vitu
Helena, Montana
03.2025 - Current
- Assisted customers with inquiries via phone and email support, achieving prompt resolutions.
- Provided product information and troubleshooting steps, enhancing overall customer experience.
- Consulted with customers to identify needs and address concerns effectively.
- Collaborated with team members to resolve complex customer issues, improving service efficiency.
- Maintained current knowledge of Vitu's services and industry trends to enhance support.
- Participated in training sessions to strengthen service skills and product expertise.
- Supported onboarding of new team members by sharing best practices and resources.
- Documented all customer interactions and transactions for accurate record-keeping.
Leasing Agent
PROPERTY MANAGEMENT HSC
Boise, ID
- Facilitated meetings with prospective renters to evaluate eligibility and finalize lease terms.
- Drafted leases aligned with property standards and regulations, ensuring compliance for effective execution.
Receptionist
ROSEVILLE CYCLE CENTER
Roseville, CA
- Managed multiple phone lines and greeted guests, ensuring professional reception experience.
- Distributed mail to support timely communication across departments.
- Sorted paperwork for sales staff, streamlining access to essential documents.
Internet sales
MERCEDES BENZ OF SACRAMENTO
Sacramento, CA
- Directed sales lead management to close vehicle sales successfully
Receptionist
FOLSOM LAKE TOYOTA
Folsom Lake, CA
- Answered 50+ calls, organized appointments, and provided general information to enhance customer communication.
Assistant Controller, Accounting /Clerk Education
HILL TOP GMC
Richmond, CA
- Supported controller in directing financial planning, budgeting, and accounting practices, ensuring accuracy in data entry and deposit processes.
Education
High School Diploma -
Independence High School
Roseville, CA06.2003
Skills
- QuickBooks and Microsoft Office 365
- Microsoft Windows and Word
- Organizational skills
- Telephone communication
- Deposit management
- Responsibility delegation
- Customer rapport
- Relationship management
- Accounting principles
- Typing proficiency (55 wpm)
- Business English proficiency
- Business mathematics
Hobbies and Interests
- Hiking
- Family Time
- Fishing
- Working Out
References
References available upon request.
Timeline
NTX Customer Care Specialist I
Vitu
03.2025 - Current
Leasing Agent
PROPERTY MANAGEMENT HSC
Receptionist
ROSEVILLE CYCLE CENTER
Internet sales
MERCEDES BENZ OF SACRAMENTO
Receptionist
FOLSOM LAKE TOYOTA
Assistant Controller, Accounting /Clerk Education
HILL TOP GMC
High School Diploma -
Independence High School