Bonnie Kesler
Church Point,LA
Summary
Dynamic professional with a proven track record at Fezzo's Seafood Steakhouse & Oyster Bar, excelling in customer service and team support. Leveraged strong interpersonal and organizational skills to enhance guest satisfaction and streamline operations. Achieved significant improvements in customer feedback, showcasing a positive and professional approach. Expert in multitasking and maintaining high standards of service.
Overview
5
5
years of professional experience
Work History
Server
Fezzo's Seafood Steakhouse & Oyster Bar
Scott, LA
08.2024 - 01.2025
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Set up tables in between patrons to reduce wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
Physical Therapist Technician
Rec Center Physical Therapy
Cedar Rapids, IA
02.2024 - 08.2024
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
- Utilized therapy software and technologies for patient documentation and progress tracking.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Assisted with activities designed to increase strength and endurance including balance training exercises.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
Assistant Teacher
Harvest Christian Daycare
Cedar Rapids, IA
10.2022 - 02.2024
- Supervised small group activities.
- Implemented lesson plans for students with varying learning styles.
- Collaborated with other staff members to develop strategies for improving student performance.
- Helped maintain a safe and orderly learning environment.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Assembled instructional materials for children's projects and play-time.
- Maintained safe, educational environment for students during learning and free play time.
Hostess
Biaggi's Ristorante Italiano
Cedar Rapids, IA
06.2020 - 08.2022
- Took reservations from patrons by phone or online.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained a clean and organized dining area.
- Assisted servers in bussing tables when needed during busy periods.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests upon arrival and escorted them to their tables.
- Demonstrated strong interpersonal skills when interacting with customers.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
BBA - Business Marketing
University of Mississippi
University, MS05-2027
Associate of Science -
Kirkwood Community College
Cedar Rapids, IA08-2024
High School Diploma -
Marion High School
Marion, IA05-2022
Skills
- Customer service
- Strong work ethic
- Team member support
- Interpersonal communication
- Oral communication
- Multitasking and organization
- Positive and professional
Timeline
Server
Fezzo's Seafood Steakhouse & Oyster Bar
08.2024 - 01.2025
Physical Therapist Technician
Rec Center Physical Therapy
02.2024 - 08.2024
Assistant Teacher
Harvest Christian Daycare
10.2022 - 02.2024
Hostess
Biaggi's Ristorante Italiano
06.2020 - 08.2022
BBA - Business Marketing
University of Mississippi
Associate of Science -
Kirkwood Community College
High School Diploma -
Marion High School
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