Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Bonnie Lanham

Bloomington

Summary

Experienced Life Insurance Specialist with a proven record of managing intricate insurance portfolios. Skilled in evaluating client needs and offering tailored recommendations for suitable insurance products. Recognized for exceptional interpersonal skills, building lasting relationships with clients.

Overview

26
26
years of professional experience

Work History

Life Processing Specialist

State Farm
02.2007 - Current
  • Ensured compliance with applicable laws and regulations governing the handling of financial documents.
  • Secured essential information and data by running database backups.
  • Screened and regularly answered calls to provide assistance to important clients.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Processed a high volume of customer payments accurately and in a timely manner.
  • Maintained confidentiality of sensitive customer information at all times.
  • Reviewed and resolved claim issues captured in edits and clearinghouse.

Life Claims Processor

State Farm
01.2004 - 02.2007

Annuities/Mutual Funds

State Farm
02.1999 - 01.2004

Education

Nursing Education

Heartland Community College
Normal, IL

Skills

  • Regulatory compliance
  • Customer service
  • Database management
  • Data entry
  • Payment processing
  • Claims resolution
  • Client support
  • Communication skills
  • Confidentiality maintenance
  • Problem solving
  • Time management
  • Organizational skills
  • Team collaboration
  • Document review
  • Standard operating procedures
  • Word processing

Education and Training

other

Timeline

Life Processing Specialist

State Farm
02.2007 - Current

Life Claims Processor

State Farm
01.2004 - 02.2007

Annuities/Mutual Funds

State Farm
02.1999 - 01.2004

Nursing Education

Heartland Community College

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Bonnie Lanham