BONNIE MARCELIN
Providence,RI
Summary
Highly motivated and results oriented professional with 8+ years in client services, team leadership and project management. Proven success delivering complex, cross-functional projects on time and within scope for major retail and healthcare clients. Skilled in managing multiple priorities, aligning stakeholders, and driving operational improvements. Adept at managing diverse personalities and team dynamics while maintaining focus and initiative in independent work environments. Eager to transition into the healthcare and technology industry, bringing a continuous-improvement mindset, strong organizational skills, and a passion for customer success.
Overview
18
18
years of professional experience
Work History
Senior Project Manager
GSP Retail
01.2021 - Current
- Manage execution from start to finish of 30–40 projects annually, averaging $1 million, for national retail and healthcare clients through effective partnerships and clearly defining scope and responsibilities.
- Partner cross-functionally with tech and support teams to align on priorities and respond quickly to changes in client needs. This allows visibility across departments, which prevents data silos and provides the opportunity to mitigate conflicting views.
- Serve as primary point of contact for clients and internal teams, providing clear, concise status updates and proactive communication on deadlines, risks, and deliverables. Reduce frivolous communication by understanding, anticipating and facilitating process steps and assignments.
- Present regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Develop and implement new departmental processes as opportunities for improvement are identified and presented through proper channels. Successfully increased workflow efficiency by 15% through improved tracking and reporting practices using this method.
- Conduct post-project evaluations to identify best practices and opportunities for continuous improvement. Strategically share results with clients and internal teams to focus on future success while maintaining project integrity. This has proven successful with a 20% reduction in repeat issues.
- Champion innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
Account Manager
GSP Retail
01.2017 - 01.2021
- Managed multiple client accounts with annual budgets up to $1 million, coordinating promotional and production initiatives across thousands of retail locations. Provided timely reporting to ensure revenue allocation is understood and maximized by client.
- Partnered with marketing and operations teams to define project requirements, timelines, and deliverables, ensuring seamless communication from kickoff to completion.
- Improved data accuracy and reduced waste by 10% per store through enhanced project tracking and reporting within proprietary systems.
- Built strong client relationships by anticipating needs, resolving challenges, and delivering projects that met or exceeded expectations.
Assistant Manager
Rite Aid Pharmacy
01.2015 - 01.2017
- Co-managed daily retail operations across high-traffic urban stores optimizing workflows, supporting staff, and delivering excellent customer service.
- Collaborated with district leadership to devise strategies that effectively achieved quarterly goals including customer satisfaction, positive sales growth, and shrink reduction.
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety standards.
Shift Supervisor
Rite Aid Pharmacy
01.2012 - 01.2015
- Resolved customer inquiries and issues, maintaining high satisfaction rates through effective communication.
- Supervised daily operations, ensuring compliance with pharmacy regulations and company policies.
- Trained and mentored staff on customer service best practices and operational efficiency.
Store Associate
Rite Aid Pharmacy
01.2008 - 01.2012
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Processed transactions accurately using point-of-sale systems to ensure efficient sales operations.
- Resolved customer complaints promptly, improving overall service quality and retention rates.
Education
Bachelor of Science - Leadership and Organizational Change
College of Management, UNIVERSITY OF MASSACHUSETTS
Boston, MA05.2015
Skills
- Client Relationship Management
- Project Planning and Budgeting
- Problem Solving and Risk Mitigation
- Communication and Reporting
- Time Management and Prioritization
- Cross-Functional Collaboration
Timeline
Senior Project Manager
GSP Retail
01.2021 - Current
Account Manager
GSP Retail
01.2017 - 01.2021
Assistant Manager
Rite Aid Pharmacy
01.2015 - 01.2017
Shift Supervisor
Rite Aid Pharmacy
01.2012 - 01.2015
Store Associate
Rite Aid Pharmacy
01.2008 - 01.2012
Bachelor of Science - Leadership and Organizational Change
College of Management, UNIVERSITY OF MASSACHUSETTS