Chelsea Buchanan

• Supervised nationwide print projects which included promotional material and commercial signage.
• Collaborated with large vendors and clients(Circle K, Pepsi, Coca-Cola, Celsius, Mars etc) to meet their marketing needs.
• Directed designers and print production staff.
• Sought out new business opportunities.
• Processed all account related invoicing and billing investigations.

• Successfully supervised 125+ customer accounts (BMW, Cadillac, Visa, Mastercard, Nordstrom, Macy's, Stanley Black & Decker etc).
• Managed the book of silicone die accounts and all credit/debit card die accounts for North and South America.
• Handled all freight and shipping logistics for international orders.
• Priced projects and supervised every order through production until arrival at customer facility.
• Processed all account related invoicing and billing investigations.
• Trained new hires on billing procedure, accounting software, order processing, and freight logistics.

• Neutralize issues that slow down daily production in the department.
• Perform outbound shipment audits.
• Assess damaged product.
• Actively Train Tier I associates daily.

• Supervised a skilled staff of Estheticians.
• Completed biweekly payroll, employee scheduling and inventory.
• Instituted monthly employee reviews.
• Hired and trained new employees.
• Maintained strict protocols of cleanliness according to the NC State Board of Cosmetic Art Examiners.
(Business closure due to COVID-19.)

• CRM management for sales leads.
• Created all Social Media content.
• Tracked drivers and logistics around flights.
• Supervised larger fleet events and wedding transportation.
• Trained new associates on sales techniques, scheduling software, dispatch logistics, billing and accounting.

• Haircuts, hair color, make up and special event styling.
• Social Media Management.
• Exceptional customer service at all times.

• Haircuts, color and other spa services.
• Educated clients and met monthly product sales goals.

• Completed weekly inventory.
• Made cash and check bank deposits.
• Trained new hires.