Bonnie Metcalf
Bristol
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven problem-solving skills and a commitment to confidentiality and HIPAA compliance. Expert in optimizing workflows and training staff, enhancing team productivity while ensuring accurate medication management. Recognized for exceptional customer service and collaboration with healthcare professionals to improve patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Omnicare
03.2024 - Current
- Processed and filled medication prescriptions accurately for diverse patient populations.
- Assisted pharmacists in managing inventory levels and ensuring compliance with regulatory standards.
- Maintained clean and organized work environment to enhance operational efficiency and safety.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Senior Pharmacy Technician
Walgreens
10.2021 - 03.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with healthcare professionals to ensure optimal medication therapy management for patients.
- Utilized pharmacy software systems to track prescriptions and manage patient records effectively.
- Trained new staff on pharmacy procedures, enhancing team productivity and knowledge sharing.
- Trained and mentored junior technicians on medication dispensing processes and customer service practices.
Customer Service Representative
Teleperformance USA
07.2017 - 10.2021
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Assisted team in achieving daily performance goals by providing accurate information and timely support.
- Trained new representatives on company policies and customer service best practices to enhance team efficiency.
- Managed high-volume calls while maintaining quality assurance standards.
Education
High School Diploma -
Tennessee High School
Bristol, TNSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Data entry
- Attention to detail
- Pharmacy law compliance
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
CVS Omnicare
03.2024 - Current
Senior Pharmacy Technician
Walgreens
10.2021 - 03.2024
Customer Service Representative
Teleperformance USA
07.2017 - 10.2021
High School Diploma -
Tennessee High School