Bonnie Parker

• Provided customer service to members, including answering inquiries and resolving complaints.
• Maintained accurate records of member data, payments, and transactions.
• Participated in ongoing training sessions to stay up-to-date on policies and procedures.
• Responded promptly to incoming calls from prospective members seeking information about the organization's programs.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Navigator for new MSR's
• Advanced Account Services Skill
• Wires, Domestic, International, Western Unions, Cashier's checks.
• Processed membership applications and accurately and efficiently.
• Helped members resolve account problems and navigate internal systems to handle routine needs.

Duties include balancing of cash drawer, cash advances, wire transfers, issuing temporary debit cards. Vault teller, daily cash reports, backup ATM teller. Client maintenance on accounts. Issuing official checks, process of night deposits. Redeems savings bonds. Grants clients of safe deposit entry. Offers bank products to clients.

• Recommended bank products and services to current and prospective customers.
• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
• Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
• Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
• Entered transactions into computer and issued customer receipts.
• Reconciled cash and checks against computer records at end of shift.
• Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
• Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
• Supplied tellers with coin and currency as needed.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
• Compiled information regarding new accounts and entered information into computers and file related forms.
• Provided support to members regarding account inquiries, processing transactions, and resolving issues.
• Assisted with the opening of new accounts and processed account maintenance requests.
• Answered incoming calls regarding membership benefits and services.
• Handled customer complaints in an efficient and courteous manner.
• Maintained accurate records of member interactions and transactions.
• Adhered to all applicable policies, procedures, regulations, and laws.
• Provided guidance to members on how best to use products or services offered by the organization.
• Researched complex issues related to accounts or services provided by the organization.
• Participated in team meetings to discuss customer service strategies and goals.
• Answered member questions about products and services.
• Enhanced member relationships by providing excellent service during each interaction.

Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Scheduled patient appointments.Provided administrative support for two physicians.Scheduled radiology exams for patients.Accurately entered procedure codes, diagnosis codes and patient information into billing software.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Confirmed patient information, collected copays and verified insurance.Recorded and filed patient data and medical records.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Maintained an organized logging system for tracking test results.

Major multi-tasking. Responsible for charts to be completed by physician's. Entering orders as needed. answering phones. Communicating with physicians on what is needed. Filing. Entering charges of patients daily. Stocking of supplies and forms.

Filing. Responsible for charts to be completed by physicians. Answering phones. Waiting on patients to be checked in with physician's orders. Helping physician's locate xrays. 

Responsible for Inventory. Daily sales, Ordering merchandise. Buyer of new merchandise. Waiting on Guests.  Gift wrapping, Shipping out merchandise. Keeping shop clean and displaying of merchandise. 

Part-time working in a phone center taking catalog orders. Helping with customer service calls. Multi-tasking. Design assistant in the Faith Mountain Company Store Full time. Designing new displays of merchandise. Buyer of merchandise. Checking out customers buying merchandise. 

Bank Teller, Customer service representative. Daily Balancing. Currency handling. Balancing of ATM. Daily Reports. Vault teller. 

• Recommended bank products and services to current and prospective customers.
• Opened new customer accounts, including checking, savings, IRA accounts and Certificate of Deposits. 

sewing garments, Steaming garments in a women's clothing factory. Office experience. Working in store selling clothing.