BONNIE PEARCE
LaGrange,United States
Summary
Retail Store ensuring that sales, productivity, accuracy, quality, and sales goals are met for all offered products/services by mentoring, coaching, and engaging with employees and customers. Handles escalated customer concerns, maintains composure, and resolves difficult situations and follows up to ensure positive resolution. Ensures consistent application and enforcement of all Store policies, processes, and practices to provide a superior customer service experience. Optimizes staffing levels to improve service, support business processes, and ensure regulatory compliance. Assists in the development of a Retail Sales staff that supports multiple products. Performs the administrative, facilitative coaching, and mentoring duties necessary to lead and maintain a quality retail sales staff. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
40
40
years of professional experience
Work History
Medical Receptionist
Goldsboro Internal Medicine & Med Spa
Goldsboro , NC
03.2024 - Current
- Managed patient scheduling for appointments and consultations in a busy medical office.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff.
- Collected patient insurance information and verified coverage details efficiently.
- Processed medical forms and ensured compliance with privacy regulations consistently.
- Assisted patients with billing questions and provided payment processing support effectively.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
Store Manager
Charter Communcations - Spectrum
Goldsboro, NC
11.1985 - 11.2023
- Collaborating with peers to build high performing teams through best practice sharing.
- Coaching and developing sales reps to reach their personal and professional goals.
- Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
- Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.
- Time Warner Cable
- CVI- Cable Vision Industries
- Alert Cable TV
- Monitored inventory levels and coordinated restocking processes.
- Implemented promotional strategies to enhance product visibility.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
Education
High School Diploma -
Charles B Aycock High School
Pikeville06.1983
Skills
- Decision Making
- Teamwork
- Communication
- Ability to Work Under Pressure
- Leadership
- Payroll & Scheduling
- Interpersonal Leadership
- Strategic Thinking
- Conflict Resolution
- Time Management
- Patient scheduling
- Insurance verification
- Medical record management
- Billing support
- Appointment confirmation
- Customer service
- Effective communication
- Time management
- Recordkeeping
- Training & Development
Timeline
Medical Receptionist
Goldsboro Internal Medicine & Med Spa
03.2024 - Current
Store Manager
Charter Communcations - Spectrum
11.1985 - 11.2023
High School Diploma -
Charles B Aycock High School