Rachel Arnold
Overland Park,KS
Summary
I am offering compassionate and service oriented care. Eager to utilize experience to help in multiple capacities. Diligent, organized, and diplomatic.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Impact Orthopedics
Overland Park, KS
07.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Children's Clinician
Johnson County Mental Health
Olathe, KS
07.2023 - 02.2024
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
Licensed Professional Counselor
Resilience Counseling, LLC
Olathe, KS
06.2020 - 08.2023
- Enhanced client well-being by utilizing evidence-based therapy techniques and individualized treatment plans.
- Developed strong rapport with clients, fostering a supportive and safe environment for self-exploration and growth.
- Managed caseload of diverse clients, tailoring interventions to meet their unique needs and goals.
- Maintained accurate and timely documentation, adhering to ethical standards and guidelines for professional practice.
Chiropractic Assistant
Advanced Sports And Family Chiropractic And Acu
Olathe, KS
03.2023 - 07.2023
- Taught patients rehabilitation exercises and stretching.
- Ensured compliance with state and federal regulations by maintaining accurate documentation and timely reporting.
- Improved patient satisfaction rates by actively addressing concerns and implementing feedback-driven improvements.
Unit Therapist
Kids TLC
Olathe, KS
11.2020 - 12.2021
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Coached clients on effective coping strategies, empowering them to manage symptoms independently outside of therapy sessions.
Membership Representative
Olathe Family YMCA
Olathe, KS
06.2018 - 10.2020
- Provided tours and membership information to the public.
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
Special Education Teacher Assistant
Park Hill School District
Kansas City, MO
08.2015 - 07.2017
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Supported the development of social skills in students by implementing group work activities and facilitating peer interactions.
Education
Master of Arts - Counseling
Mid-America Nazarene University
Olathe, KS05-2020
Bachelor of Arts - Psychology
University of Missouri-Kansas City
Kansas City, MO05-2014
Skills
- Customer Service
- Decision Making
- Cultural Competence
- Critical Thinking
- Recordkeeping
- Assessments
- Patient Education
- Team Collaboration
- Interpersonal Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Certification
- National Certified Counselor (NCC) #1404420
- Licensed Clincial Professional Counselor #04004 KS
Timeline
Medical Receptionist
Impact Orthopedics
07.2024 - Current
Children's Clinician
Johnson County Mental Health
07.2023 - 02.2024
Chiropractic Assistant
Advanced Sports And Family Chiropractic And Acu
03.2023 - 07.2023
Unit Therapist
Kids TLC
11.2020 - 12.2021
Licensed Professional Counselor
Resilience Counseling, LLC
06.2020 - 08.2023
Membership Representative
Olathe Family YMCA
06.2018 - 10.2020
Special Education Teacher Assistant
Park Hill School District
08.2015 - 07.2017
Master of Arts - Counseling
Mid-America Nazarene University
Bachelor of Arts - Psychology
University of Missouri-Kansas City