Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

BONNIE PHILLIPS

Ft Lauderdale,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Astute Customer Service offering polished communication skills. Brings excellent organizational skills and over 15 years of job experience. Self-motivated and true team player.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Salem Solutions
Ft Lauderdale, United States
03.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Educated customers on company systems, form completion and access to services.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.

Social Media Evaluator

Remote
Ft Lauderdale, FL
02.2021 - Current
  • Reviews results returned in specific queries and rates them in terms of relevance
  • Rates relevancy and accuracy of ads pertaining to social media.

Check in Agent

Intercruises Shoreside & Port Services
Ft Lauderdale, FL
03.2019 - 03.2020
  • Greeted 3200+ passengers daily and completed their final check-in process (embarking) while providing quality customer service at each guest interaction
  • Handled ticket and reservation inquiries using handheld devices, Ipad, and POS systems.

Contractor Coordinator

Chewy.com
Hollywood, FL
08.2016 - 01.2019
  • Edited and formatted customer lists into Excel spreadsheets for printing and distribution
  • Tracking, analyzing, predicting inventory needs and submitting orders to vendors
  • Prepared electronic invoices to be sent to contractors, in house employees and accounting
  • Operated standard office equipment such as computers, printers, scanners and laminators.

Parking Enforcement Officer

Dennison Parking LLC
Pompano Beach, FL
03.2014 - 12.2016
  • Handled large sums of cash and maintained and serviced parking meters
  • Facilitated vehicle flow by managing traffic control and parking in assigned area
  • Responded to calls in both routine and emergency situations
  • Wrote and issued citations or warnings to owners of vehicles
  • Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.

Education

Medical Terminology 1 & 2 -

Some College

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Craven Community College

Skills

  • Customer Service
  • Data Entry
  • Microsoft Word
  • Social Media Platforms Facebook, Instagram, Tiktok
  • De-escalation Techniques
  • Conflict Resolution
  • Meetings through Zoom, Skype and Slack

Certification

2017 Certified Parking Enforcement Officer

2017 Security Guard D

2107 TWIC

2011 Certified Reflexologist

2005 Medical Terminology 1 & 2

2001 Licensed Cosmetologist


Timeline

Customer Service Agent

Salem Solutions
03.2022 - Current

Social Media Evaluator

Remote
02.2021 - Current

Check in Agent

Intercruises Shoreside & Port Services
03.2019 - 03.2020

Contractor Coordinator

Chewy.com
08.2016 - 01.2019

Parking Enforcement Officer

Dennison Parking LLC
03.2014 - 12.2016

Medical Terminology 1 & 2 -

Some College

undefined

Craven Community College

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BONNIE PHILLIPS