BONNIE PIERCE
Avon,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Practice Manager
IUHP Community Medicine-Cardiology
Avon, IN
06.2022 - Current
- Developed and implemented new patient registration processes to streamline workflow.
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Motivated staff by offering direction and providing constructive feedback.
- Complied with OSHA and HIPAA regulations.
- Oversaw 20 assistants, technicians and office administrators, along with 13 physicians.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Phlebotomist Technician-Float
Quest Diagnostics
Indianapolis, IN
01.2022 - 06.2022
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Labeled patient samples, double-checking information for accuracy.
- Interacted with patients to gather and record data prior to blood draws.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Processed client payments and collected appropriate billing information.
- Labeled blood vials with critical information like time of collection, date and patient name.
Medical Assistant/PC/Cardiology
IU Health
Avon, IN
01.2005 - 10.2020
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Medical Assistant
The Care Group
Indianapolis, IN
04.1998 - 11.2004
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Measured patient peak flows to improve workflow efficiency.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
Associate of Applied Science - Medical Assisting
IVY Tech Community College
Richmond, IN 05.1996
Certificate - Office Technology
ITT Technical Institute
Dayton, OH05.1993
Skills
- Inventory and supply management
- Understands medical procedures
- Advanced anatomy knowledge
- Customer Service
- Quick problem solver
- Patient scheduling/EMR
- Restocking lab supplies
- Communicating with patient families
- Team management and supervision
- Microsoft Office
- HIPAA compliance
- Medical terminology
- Analytical decision-making skills
- Continuous Improvement
- Resource Utilization
- Workflow Planning
- Managing Medical Practices
- Performance Metrics
- Staff Management
- Hiring Medical Personnel
- Workflow Efficiency
- Supplies Ordering
- Schedule Management
- Policy Implementation
Timeline
Practice Manager
IUHP Community Medicine-Cardiology
06.2022 - Current
Phlebotomist Technician-Float
Quest Diagnostics
01.2022 - 06.2022
Medical Assistant/PC/Cardiology
IU Health
01.2005 - 10.2020
Medical Assistant
The Care Group
04.1998 - 11.2004
Associate of Applied Science - Medical Assisting
IVY Tech Community College
Certificate - Office Technology
ITT Technical Institute
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