Bonnie Reynolds
Deltona,FL
Summary
Accomplished Surgery Scheduler at Florida Eye Clinic, adept in HIPAA compliance and schedule coordination, showcasing a strong teamwork orientation. Expert in streamlining processes, enhancing patient pre-surgery preparation, and achieving significant reductions in day-of complications. Demonstrates exceptional insurance verification skills and a commitment to patient care excellence.
Overview
26
26
years of professional experience
Work History
Surgery Scheduler
Florida Eye Clinic
DeBary, FL
02.2016 - Current
- Prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Working efficiently along side doctors.
- Verified insurance coverage and obtained pre-authorizations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Front Desk Coordinator
Florida Surgical Group
Altamonte Springs
02.2013 - 10.2015
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected co-pays, processed transactions and updated relevant records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Office Coordinator
Devoted to Women
Altamonte Springs
08.1998 - 01.2013
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Verified Insurance, contacted insurance companies to verify co-pays and deductibles.
Education
High School Diploma -
Deland High School
Deland 05-1988
Skills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Insurance verification
- Updating charts
- Payment collection
- Scheduling tests and procedures
- Computer proficiency
- Patient interviewing
Timeline
Surgery Scheduler
Florida Eye Clinic
02.2016 - Current
Front Desk Coordinator
Florida Surgical Group
02.2013 - 10.2015
Front Office Coordinator
Devoted to Women
08.1998 - 01.2013
High School Diploma -
Deland High School