Bonnie Rowell
Carrollton,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at State Farm. Skilled in data entry and verbal communication, adept at problem-solving and maintaining high security awareness. Achieved significant improvements in client relations and operational efficiency, embodying a results-driven approach with a blend of hard and soft skills. Dedicated to offering exceptional assistance to team members and clients. I am also a well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
State Farm
06.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
CNA
CARROLLTON MANOR
01.2020 - 01.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
JAILER
CARROLL CO SHERIFF'S OFFICE
01.2016 - 11.2018
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
BUS DRIVER
CARROLL COUNTY BOE
05.2014 - 05.2015
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Education
Associate of Applied Science - CRIMINAL JUSTICE
WEST GEORGIA TECHNICAL COLLEGE
CARROLLTON GA06.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Scheduling
- Verbal and written communication
- File Management
- Security awareness
- Problem-Solving
- Customer Service
- Call Answering and Routing
- Billing and Invoicing
- Fast typer
Certification
CPR and First Aid certified
Timeline
Receptionist
State Farm
06.2023 - 07.2024
CNA
CARROLLTON MANOR
01.2020 - 01.2021
JAILER
CARROLL CO SHERIFF'S OFFICE
01.2016 - 11.2018
BUS DRIVER
CARROLL COUNTY BOE
05.2014 - 05.2015
Associate of Applied Science - CRIMINAL JUSTICE
WEST GEORGIA TECHNICAL COLLEGE
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Kristen RoseKristen Rose
Personal Lines Auto Underwriter at State FarmPersonal Lines Auto Underwriter at State Farm
Yubia BurrolaYubia Burrola
Bodily Injury Claims Specialist at State FarmBodily Injury Claims Specialist at State Farm
Wyche GreenWyche Green
Farm Manager at Yellowfin Cattle CompanyFarm Manager at Yellowfin Cattle Company