Bonnie Scarpino
Canton,OH
Summary
Seasoned Leasing Agent with comprehensive experience in residential and commercial property leasing. Known for strengths in customer service, negotiation skills, and expertise in lease agreements. With proven success in maintaining high occupancy rates and resident satisfaction, offers strong ability to build relationships based on trust and respect.
Overview
8
8
years of professional experience
Work History
Leasing Agent
ICON Propert Management Real Estate Services
Canton, Ohio
06.2023 - Current
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Escalated critical issues to property manager to deliver immediate resolution.
- Inspected vacant units and ensured they were ready for showings.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with clients to negotiate management and service contracts.
- Collected security deposits from new tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Tracked leads using CRM software and followed up with interested parties.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Worked effectively in team environments to make the workplace more productive.
Intervention Specialist
Plain Local Schools
Canton
08.2016 - Current
- Designed and delivered tailored behavior skills training sessions to clients to promote independence.
- Developed behavior plans to address challenging behaviors in the classroom setting.
- Observed students in diverse settings to gauge behaviors.
- Attended IEP meetings and served as a liaison between families, schools, outside agencies, and other professionals involved in the IEP process.
- Maintained student records in accordance with district standards.
- Used established assessment tools and testing instruments to evaluate referred students.
- Collaborated with teachers, administrators, parents and guardians to ensure student success.
- Conducted functional behavior assessments (FBAs) to identify the causes and functions of behaviors.
- Trained caregivers and educators on behavior intervention techniques and strategies to ensure consistency.
- Worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Implemented evidence-based interventions and monitored progress of students over time.
- Created positive learning environments by implementing appropriate classroom management techniques.
- Advocated for clients' needs and rights within educational and community settings to promote inclusive practices.
- Tracked and analyzed data on client behaviors to assess progress and adjust interventions as needed.
- Maintained detailed records of interventions, progress, and challenges to inform future planning.
- Completed professional development courses, attended industry conferences and read current publications to maintain knowledge of updates to field.
- Maintained accurate records of student progress and documentation of all services provided.
- Collaborated with multidisciplinary teams, including psychologists and educators, to ensure cohesive support strategies.
- Employed conflict resolution and problem-solving skills to navigate challenging situations effectively.
- Built trusting rapport with clients and parents.
- Utilized technology tools to provide differentiated instruction that meet the needs of diverse learners.
- Developed individual educational plans designed to promote educational, physical and social development.
- Provided guidance to families regarding educational options for their children with special needs.
- Completed continuous assessments and documented updates to care to maintain current records.
- Participated in professional development activities related to special education practices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Real Estate -
Davis College
12-2023
Education
Walsh University
Canton, Ohio12-2006
Skills
- Prospecting assistance
- Local market conditions
- Property amenities
- Business processes and procedures
- Business partnerships
- Lease oversight
- Property tours and inspections
- Fair housing policies
- Strong negotiation
- Database management
- Contract review
- Goal-oriented mindset
- Move-in coordination
- Record keeping
- Landlord relations
- Strategic planning
- Fair housing regulations
- Telephone and email etiquette
- Team building
- Training and mentoring
- Client needs assessment
Timeline
Leasing Agent
ICON Propert Management Real Estate Services
06.2023 - Current
Intervention Specialist
Plain Local Schools
08.2016 - Current
Real Estate -
Davis College
Education
Walsh University