Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Smith

Chestertown,MD

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Harbor Shack Restaurant. Proven ability to engage guests and resolve conflicts effectively, enhancing customer loyalty. Experienced in cash handling and managing high-pressure situations, ensuring satisfaction and repeat business. Committed to delivering outstanding service in fast-paced environments.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

33
33
years of professional experience

Work History

Server

Harbor Shack Restaurant
04.2007 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Customer Service Representative

Dixon Valve & Coupling
11.1992 - 03.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

General Studies

Penn Foster Career School
Scranton, PA
12-1984

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Harbor Shack Restaurant
04.2007 - Current

Customer Service Representative

Dixon Valve & Coupling
11.1992 - 03.2001

General Studies

Penn Foster Career School