Bonnie Stephen
Bakersfield,CA
Summary
Highly skilled Operations Specialist with comprehensive experience in coordinating and optimizing business operations. Possess strong analytical skills, adept at identifying operational inefficiencies and implementing necessary process improvements. Known for strategic planning abilities and effective leadership style, leading to improved team productivity and operational excellence. In previous roles, have consistently streamlined processes to enhance overall organizational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Deli Operations Specialist
Albertsons / Vons
Bakersfield, CA
11.2019 - Current
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Assisted in the development and launch of new products or services from an operational perspective.
- Supported project management activities from planning through execution.
- Maintained a positive working relationship with staff and management; implementing a quick call to action.
- Created plans to propose solutions to problems related to efficiency, costs, or profits; implemented a live Teams Purchase to Sales Ratio Tracker to ensure efficiency.
Center Store Manager; ASD (A)
Albertsons
Bakersfield, CA
06.2018 - 11.2019
- Directed staff in daily operations such as stocking shelves, rotating merchandise, building displays, setting up promotional materials, and ensuring 100% Playbook, Ad, and Pricing execution.
- Reviewed reports from various departments regarding their sales goals versus actual results.
- Created a team environment by providing leadership, motivation, direction and support to associates.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
4th Key Manager
Albertsons
Tehachapi, CA
01.2018 - 06.2018
- Managed daily cash handling processes including deposits and reconciliations.
- Addressed customer complaints promptly while maintaining a positive attitude towards customers.
- Performed regular audits of merchandise displays to ensure visual presentation standards were met.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Delegated work to staff, setting priorities and goals.
Deli Manager
Safeway
Elk Grove, CA
05.2017 - 01.2018
- Monitored daily sales reports to maximize profitability.
- Managed daily operations of the deli, including staffing, scheduling, merchandising, and developing marketing strategies to increase sales.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Service Deli Clerk
Albertsons
Bakersfield, CA
01.2016 - 05.2017
- Resolved customer complaints quickly and efficiently in order to maintain high level of satisfaction.
- Updated food displays, cases, and other customer-facing areas to increase sales and reduce shrink.
- Ensured 80/20 items and recovery always in stock to drive sales and reduce shrink.
Education
Associate of Arts - Business Administration and Management
Consumnes River College
Sacramento06-1988
Paralegal Graduate - Pre-Law
Barclay College
Sacramento, CA06-1985
Skills
- Improvement plan knowledge
- Process Planning
- Experience in leadership
- Content management expertise
- Project Management
- Quantitative skills
Accomplishments
- 2024 TWIG Nominee
- Division Top Gross Profit / Shrink 5 Periods
- D43 Deli Delicious Newsletter
- Launched Boars Head Freshslice 2018
- Expanded Sushi Category to D43
Certification
- Retail Management Certificate Program Graduate 2024
References
References available upon request.
Timeline
Service Deli Operations Specialist
Albertsons / Vons
11.2019 - Current
Center Store Manager; ASD (A)
Albertsons
06.2018 - 11.2019
4th Key Manager
Albertsons
01.2018 - 06.2018
Deli Manager
Safeway
05.2017 - 01.2018
Service Deli Clerk
Albertsons
01.2016 - 05.2017
- Retail Management Certificate Program Graduate 2024
Associate of Arts - Business Administration and Management
Consumnes River College
Paralegal Graduate - Pre-Law
Barclay College
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