Bonnie Tellez
AT&T
Port Saint Lucie,FL
18
years of professional experience
Dedicated Customer Service and Sales Professional experienced in service delivery and relationship management. Enhanced profitability and business results through effective multitasking and commitment to customer satisfaction. Leveraged strong time management and problem-solving skills to foster team success and drive organizational growth.
Work History
In-Home Expert
6 Years 8 Months- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Ensured client satisfaction by effectively resolving problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Developed customer loyalty through consistent engagement and support.
Business Consultant
4 Months- Led cross-functional teams to implement strategic initiatives, improving operational efficiency across service delivery.
- Conducted market research to identify trends, informing strategic planning and product offerings for clients.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Designed and delivered training programs for staff, fostering knowledge transfer and professional development.
Xfinity Sales Professional
4 Years 4 Months- Implemented consultative selling skills to identify client needs and close sales effectively.
- Used scripts or persuasive sales techniques to convince clients in purchasing Xfinity.
- Finalized sales by completing documentation efficiently and ensuring client satisfaction.
- Utilized persuasive sales techniques to effectively communicate value of Xfinity offerings to clients.
- Increased team revenue totals by implementing effective sales strategies. by bringing in top sales numbers.
Customer Service Floating Manager
5 Years 2 Months- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer calls promptly, minimizing on-hold wait times.
- Responded to customer requests for products, services and company information.
- Delivered primary support to internal and external customers, ensuring timely responses to inquiries.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Arts - Psychology
Skills
Consultative selling
Sales Strategies
Product upselling
Sales Calls
Customer needs analysis
Customer Engagement
Complaint resolution
Difficult customer handling
Operational Efficiency
Inbound and Outbound Calling
Strategic Problem Solving
Customer service mindset
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Business Consultant
ADT Security Services
02.2025 - 06.2025Read More
In-Home Expert
AT&T
12.2019 - CurrentRead More
Xfinity Sales Professional
Xfinity Comcast
08.2013 - 12.2017Read More
Customer Service Floating Manager
QVC Call Center
05.2008 - 07.2013Read More
Indian River State College
Associate of Arts from Psychology
Read More