Bonnie Thien
Fife
Summary
Dependable and customer-focused Customer Service professional with 10+ years of experience supporting customers in fast-paced, high-volume office environments. Skilled in handling back-to-back calls, navigating multiple systems, updating customer accounts accurately, and resolving issues through collaboration with internal teams. Known for staying focused, calm, and detail-oriented while meeting productivity and quality goals.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Clearvue Vision Center
Kent
07.2018 - Current
- Provide daily customer support via phone and in person in a fast-paced office environment.
- Navigate multiple systems simultaneously to update customer information accurately and efficiently.
- Process account actions including scheduling changes, demographic updates, insurance verification, and service adjustments.
- Resolve customer concerns by collaborating with internal teams such as providers, technicians, billing, and administration.
- Maintain detailed documentation to ensure accuracy, compliance, and smooth service delivery.
- Meet daily productivity expectations while maintaining a professional, courteous tone during high call volumes.
- Support front desk and reception coverage as needed to assist team workflow.
Medical Receptionist/Administrative Assistant
Redmond Eye Clinic
Redmond
12.2015 - 07.2018
- Supported customers by phone and in person, answering questions and assisting with service needs.
- Entered and updated customer data accurately across multiple software systems.
- Scheduled, modified, and canceled appointments while maintaining attention to detail.
- Assisted with billing inquiries, co-pay processing, and account clarification.
- Worked closely with internal departments to resolve issues efficiently and professionally.
Administrative Assistant/Office Manager
Northwest Vision Institute
Bellevue
03.2009 - 05.2015
- Coordinated daily front-office operations including phone coverage, scheduling, documentation, and customer support.
- Supervised and trained administrative staff to maintain consistent service quality and workflow.
- Tracked outstanding balances and contacted customers regarding account issues in a professional manner.
- Maintained accurate records, reports, and customer documentation.
- Supported a busy, team-oriented office environment requiring focus, organization, and multitasking.
Education
Diploma - Medical Billing and Coding
Everest College
Everett, WA05.2009
High School Diploma -
Juanita High School
Kirkland, WA06.2008
Skills
- Customer Service (Phone & In-Person)
- High-Volume Call Handling
- Account Setup, Changes & Discontinuation
- Data Entry & System Navigation
- Issue Resolution & Problem Solving
- Internal Team Collaboration
- Documentation & Accuracy
- Microsoft Word, Excel & Email
- Multitasking Across Multiple Screens
- Professional Communication
Timeline
Patient Care Coordinator
Clearvue Vision Center
07.2018 - Current
Medical Receptionist/Administrative Assistant
Redmond Eye Clinic
12.2015 - 07.2018
Administrative Assistant/Office Manager
Northwest Vision Institute
03.2009 - 05.2015
Diploma - Medical Billing and Coding
Everest College
High School Diploma -
Juanita High School