Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonnie Valentine

Athens,GA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Dial America
Athens, GA
03.2019 - 05.2024
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.

Health Insurance Agent

Dial America
Athens, GA
03.2019 - 05.2024
  • Maintained detailed records of all client interactions and updated customer information as necessary.
  • Responded timely to inquiries from customers via phone, email, or chat support systems.
  • Provided guidance to customers regarding their rights under the law when filing claims for health benefits.
  • Reviewed applications for accuracy before submitting them for processing.

Education

Library Science

Burlington County College
Pemberton, NJ
08-1997

Skills

  • Complaint resolution
  • Call Management
  • Scheduling
  • Report Generation
  • Data Entry
  • Appointment Scheduling
  • Data Collection
  • Information Security
  • Product Knowledge
  • Inbound and Outbound Calling
  • Researching

Timeline

Customer Service Representative

Dial America
03.2019 - 05.2024

Health Insurance Agent

Dial America
03.2019 - 05.2024

Library Science

Burlington County College

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Bonnie Valentine