Bonnie Schade
Pringle,SD
Summary
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
Overview
19
19
years of professional experience
Work History
Bartender
The Hitchrail Bar and Restaurant
Pringle, SD
06.2021 - Current
- Prepared a variety of cocktails and beverages following established recipes and presentation standards.
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction during busy shifts.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in managing inventory levels, tracking supplies, and placing orders as needed.
- Collaborated with kitchen staff to coordinate food and drink pairings for customers' preferences.
- Trained new bartenders on operational procedures, cocktail recipes, and customer service techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
VFW Post 3442
Custer, SD
04.2017 - 03.2018
- Developed seasonal drink menus based on current trends and customer feedback to enhance offerings.
- Implemented efficient workflow strategies that reduced wait times during peak hours while maintaining quality service.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Served high customer volumes during special events, nights, and weekends.
Physician Scheduler/ Administrative Assistant
Monument Health
Custer, SD
05.2016 - 12.2016
- Utilized electronic health record systems to document patient interactions and streamline workflow processes.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
- Documented interactions using correct format, codes and facility standards for optimal medical care.
- Integrated patients' files with robust electronic health record system.
- Collected, recorded and maintained patient medical history, reports and examination results.
- Coordinated schedules for multiple departments, ensuring optimal resource allocation and staff availability.
- Streamlined appointment scheduling processes, enhancing operational efficiency across clinical teams.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Factory Production Worker
Lumitex
Brecksville, OH
10.2010 - 04.2012
- Operated machinery to assemble products according to specifications.
- Monitored production processes to ensure quality and efficiency.
- Collaborated with team members to meet daily production targets.
- Trained new employees on safety protocols and operational procedures.
- Conducted routine maintenance checks on equipment for optimal performance.
- Led workflow optimization initiatives, enhancing overall productivity of the team.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.
- Participated in regular performance evaluations, identifying areas for growth and development within the role.
- Increased product quality by conducting regular inspections and identifying areas for improvement.
- Implemented best practices for material handling, contributing to reduced damage rates during transportation.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected materials before assembly to verify compliance of quality control standards.
- Kept accurate and detailed records of personnel progress and productivity.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Certified Nursing Assistant
HCR ManorCare
North Royalton, OH
06.2007 - 11.2010
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medical procedures, enhancing patient safety and care quality.
- Monitored vital signs and reported changes to nursing team for timely interventions.
- Educated patients and families on health management plans, fostering better understanding of care needs.
- Implemented infection control protocols, contributing to a safe environment for patients and staff.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Front Desk Receptionist
Willow Tool and Machine
Strongsville, OH
05.2008 - 10.2009
- Managed multi-line phone systems, routing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impressions.
- Scheduled appointments and maintained calendars for staff, optimizing daily operations.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant parties.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided basic technical support for front office equipment, minimizing downtime.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
Education
No Degree - Nursing
Cuyahoga Valley Career Center
Brecksville, OHCertificate - Nursing Assistant
Normandy High School
Parma, OH High School Diploma -
Valley Forge
Parma Heights, OH06.2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Cash register operation
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Team training and development
- New hire training
- Performance improvement
- Staff management
- Basic accounting
- Ordering procedures
- Marketing and sales experience
- Point of sale systems
- Courteous
- Cash and credit transactions
- Excellent judgment
- Financial records oversight
- Outstanding customer service
- Honest and dependable
- Teamwork and professionalism
- Calm and composed
- Issue resolution
- Microsoft office experience
- Quickbooks experience
- Square system experience
- Grant writing experience
- Experience with senior citizens
- Phone system experience
- Administrative experience
Timeline
Bartender
The Hitchrail Bar and Restaurant
06.2021 - Current
Bartender
VFW Post 3442
04.2017 - 03.2018
Physician Scheduler/ Administrative Assistant
Monument Health
05.2016 - 12.2016
Factory Production Worker
Lumitex
10.2010 - 04.2012
Front Desk Receptionist
Willow Tool and Machine
05.2008 - 10.2009
Certified Nursing Assistant
HCR ManorCare
06.2007 - 11.2010
No Degree - Nursing
Cuyahoga Valley Career Center
Certificate - Nursing Assistant
Normandy High School
High School Diploma -
Valley Forge