Bonny Cornejo
St George,USA
Summary
Program Specialist with expertise in communication, problem-solving, and teamwork. Skilled in enhancing program efficiency and fostering collaboration among departments for improved outcomes. Adept at system training and fraud case research, contributing to enhanced operational performance.
Overview
12
12
years of professional experience
Work History
Help Desk Program Specialist
Utah Department of Workforce Services
04.2019 - Current
- Trained and educated workers on system functions to enhance operational efficiency.
- Established relationships with Department of Workforce Services and state agencies to improve collaboration.
- Identified root causes of system issues and implemented corrective actions for enhanced performance.
- Collaborated with users and management to monitor risks and address potential system problems.
- Conducted research on fraud cases and generated reports for departmental and federal use.
Medicaid Outreach Liaison
Utah Department of Workforce Services
09.2018 - 04.2019
- Facilitated communication between University of Utah Hospital, Department of Workforce Services, and applicants to expedite medical benefit access.
- Nurtured partnerships among involved parties to improve resource sharing.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Responded promptly to queries from customers or other stakeholders regarding services provided.
Eligibility Specialist
Utah Department of Workforce Services
08.2013 - 09.2018
- Managed caseload of over 400 entitlement program applicants efficiently.
- Trained and mentored four new employees on departmental systems and procedures.
- Achieved perfect scores in monthly case audits, demonstrating attention to detail.
- Resolved hundreds of customer inquiries weekly through phone and email, surpassing target goals.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Education
Bachelor of Arts - Family Relations and Community Development
Utah Tech University
St George, Utah12-2025
Skills
- Problem solving and critical thinking
- Policy and procedure analysis
- Client relationship management
- Team collaboration
References
- Arlene Truman, 435-313-0069, atruman@utah.gov
- Ryan Reeder, 435-632-4366, rreeder@utah.gov
- Rachelle Rypien-Walker, 801-564-3903, rachellerypien@utah.gov
Timeline
Help Desk Program Specialist
Utah Department of Workforce Services
04.2019 - Current
Medicaid Outreach Liaison
Utah Department of Workforce Services
09.2018 - 04.2019
Eligibility Specialist
Utah Department of Workforce Services
08.2013 - 09.2018
Bachelor of Arts - Family Relations and Community Development
Utah Tech University
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