Bonny Smith
Sacramento,CA
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Committed and hardworking with 35+ years of experience directing Raley's food service. Well-rounded leader with talent for supervising employees and training for success. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
36
36
years of professional experience
Work History
Food Service Team Leader
Raleys Fine Foods
09.1987 - Current
- Evaluated restaurant procedures and policies to achieve efficient and effective operations.
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Communicated with over [Number] vendors to order food and supplies.
- Supervised and trained 1000+ personnel in high-quality operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
High School Diploma -
John F Kennedy High School
Sacramento, CA06.1987
Skills
- Customer Service & Customer Experience
- Sales Leadership
- Sales Planning & Forecasting
- Merchandising
- Responsible for 5 Departments & 30-40 staff members
- Scheduling
- Staff Leadership
- P&L Responsibilities
- Hiring and Training
- Knowledge of Excel & Microsoft
- Disciplinary Action
- Invoice Logging & Inventory Management
- Ordering/Purchasing
- Margin Goals & profit margins
- Quality Assurance
Timeline
Food Service Team Leader
Raleys Fine Foods
09.1987 - Current
High School Diploma -
John F Kennedy High School
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