Bonzela Fernando
Lake Worth,FL
Summary
Results-driven professional with experience as an Inside Sales Representative, Team Leader, and Store Manager across retail, food service, and sales environments including Dunkin’ Donuts, Walmart, and Infinity Sales Group. Proven ability to drive sales, lead teams, manage daily operations, and deliver excellent customer service. Strong leadership, communication, and problem-solving skills with a consistent record of meeting goals in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
Infinity Sales Group (ISG)
02.2025 - Current
- Generated revenue through inbound and outbound sales calls using consultative selling
- Built strong customer relationships to increase conversion rates and repeat business.
- Overcame objections and closed sales efficiently while maintaining customer satisfaction
Team Leader
Walmart
02.2019 - 11.2024
- Led teams to achieve sales goals and improve departments performance.
- Assisted customers with product selection, promotions, and upselling opportunities.
- Ensured merchandising and inventory levels supported maximum sales volume.
- Coached associates on customer engagement and
Store Manager
Dukin Donuts
09.2017 - 01.2019
- Drove daily sales through staff training, promotions, and operational efficiency.
- Increased revenue by improving upselling, speed of service, and customer experience.
- Analyzed sales trends and adjusted staffing to maximize profitability.
- Managed cash flow, reporting, and performance metrics.
Education
High School Diploma - Electricity
Technical School 30 De Setembro
Luanda-Angola11.2009
Skills
- Customer Service, Interviewing
- Microsoft Word and Outlook
- Work Ethic, Organization, Attention to detail
- Problem Solving , Quick Learner, Teamwork
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual
Education and Training
other
Timeline
Inside Sales Representative
Infinity Sales Group (ISG)
02.2025 - Current
Team Leader
Walmart
02.2019 - 11.2024
Store Manager
Dukin Donuts
09.2017 - 01.2019
High School Diploma - Electricity
Technical School 30 De Setembro