Ernestina Ruiz
Houston,TX
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Win Supply
Houston, Tx
02.2024 - 08.2024
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Maintained detailed account records and contact logs to facilitate sales process.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained and updated customer database with contact details and sales interaction history.
- Followed up on pending orders and inquiries in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Assistant Manager
Footlocker, kids Footlocker
Houston, TX
06.2020 - 02.2024
- Created reports on sales trends, inventory levels, and financial data.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date knowledge of company products and services.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Waltrip High School
Houston, TX05-2021
Skills
- Organized and efficient
- Recruiting and interviewing
- Sales monitoring
- Team collaboration
- Business development
- Customer service and satisfaction
- Data accuracy
- Document processing
- Product and service knowledge
Timeline
Inside Sales Representative
Win Supply
02.2024 - 08.2024
Assistant Manager
Footlocker, kids Footlocker
06.2020 - 02.2024
High School Diploma -
Waltrip High School