Caroline Allen
Boardman,OH
Summary
Dynamic Inside Sales Representative with proven success at Howmet Aerospace, adept at relationship building and opportunity identification. Skilled in data entry and order management, consistently exceeding quotas while enhancing customer satisfaction. Recognized for superior organizational skills and a proactive approach to issue resolution, driving growth and optimizing service delivery.
Overview
39
39
years of professional experience
Work History
Inside Sales Representative
Howmet Aerospace
Niles, OH
07.2007 - 03.2026
- Managed 30 customer accounts, ensuring accurate order processing and timely follow-up.
- Developed strong relationships with clients to identify needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to resolve customer issues and improve service delivery.
- Analyzed sales data to identify opportunities for growth and optimize inventory management.
- Trained new team members on sales processes, tools, and best practices for customer interactions.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Ran daily and monthly bookings and shipment reports. Also ran a daily dashboard for tracking orders and contract review of sales orders
Sales Associate
G & G Wireless
Boardman, OH
10.2002 - 07.2007
- Assisted customers in product selection and provided exceptional service to enhance satisfaction.
- Managed inventory levels, ensuring accurate product availability for customer needs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Maintained store appearance and organized merchandise displays for optimal presentation.
- Educated customers on product features and benefits to drive informed purchasing decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Programmer
Phar-Mor
Youngstown, OH
09.1987 - 05.2002
- Collaborated with cross-functional teams to troubleshoot system issues and enhance functionality.
- Conducted thorough testing of applications to identify bugs and improve performance before deployment.
- Assisted in the integration of new technologies to streamline operational workflows across departments.
- Provided training and support for end-users, facilitating effective use of software tools within the organization.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Reduced system errors and improved reliability through rigorous debugging processes.
- Optimized database performance, enabling faster data retrieval and processing by refining existing SQL queries.
- Built databases and table structures for web applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced user experience by redesigning software interface, based on feedback from usability testing sessions.
- Reduced system downtime by proactively identifying and resolving software bugs, ensuring consistent availability of services.
Education
Associate of Science - IT Programming
Youngstown State University
Youngstown, OH11.1992
High School Diploma - Office Studies
Austintown Fitch
Ausintown OH06.1980
Skills
- Product knowledge
- Adept multi-tasker
- Superior organizational skills
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Data entry
- Issue resolution
- Relationship building
- Order management
- Documentation and reporting
- Goal setting
- Database management
- Opportunity identification
- Goals and performance
- Organized and meticulous
- Dependable
- Multitasking Abilities
Timeline
Inside Sales Representative
Howmet Aerospace
07.2007 - 03.2026
Sales Associate
G & G Wireless
10.2002 - 07.2007
Programmer
Phar-Mor
09.1987 - 05.2002
Associate of Science - IT Programming
Youngstown State University
High School Diploma - Office Studies
Austintown Fitch