Joseph Gragg
Ocala,FL
Summary
Over the years and recent months I've noticed a growth in the ability to learn new things and establish a hold of the job. this skill with every company I come across to achieve the best practices. I'm developed in certain ranges of knowledge comprehension. Recent times at this previous job taught me how to communicate better in the workforce. Each job is different and the best skills to have is Adaptation and Responsibility. Both co exist to create a time management and creative employee which is what I strive to become.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
West Shore Home
08.2023 - Current
- Developed relationships with customers by providing excellent customer service.
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Provided accurate information about products or services to customers.
- Identified and escalated priority issues as needed.
- Responded to customer inquiries via phone, email and chat.
- Identified customer needs and recommended products accordingly.
- Participated in regular training sessions on sales techniques and best practices.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
Delivery Driver
Papa John's Pizza
08.2020 - 07.2023
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Transported and safely delivered items to prevent damage or loss.
- Utilized street maps to plan and determine most efficient routes.
Retail Sales Associate
Walmart And Target
08.2016 - 05.2020
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Educated customers on various product offerings, including electronics and various technological products, enabling better buying decisions.
- Described merchandise and explained use, operation and care.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support. I kept up with the latest sales on electronics and information whilst there
- I was knowledgeable in the latest tech and programs out there for the specified sales merchandise on the floor i was supposed to sell
- I gave much advice to everyone of age due to my access to a lot of knowledge in the technology field.
Education
High School Diploma -
Navarre High School
Navarre, FL05.2019
Skills
- Client Communications
- Attention to Detail
- Team Training
- Critical Thinking
- Customer Technical Support
- Knowledge of Product Features
- Sales Quota Understanding
- Database Entry
- Sales Training
- Customer Communication
- CRM Software Experience
- Salesforce
- Product Knowledge
- Exceptional customer service
Additional Information
Upon putting this resume in, I'm also currently starting on certifications and certain web certs to further put myself in a better postilion for the job I'm applying for. If there is any advice or training or certifications that could be recommended to help further a growth in applying or landing the job. that would be helpful.
Timeline
Inside Sales Representative
West Shore Home
08.2023 - Current
Delivery Driver
Papa John's Pizza
08.2020 - 07.2023
Retail Sales Associate
Walmart And Target
08.2016 - 05.2020
High School Diploma -
Navarre High School