Bootsie Grady
Fredericksburg,VA
Summary
Proven leader and reliable team player. Skilled in housekeeping and compassionate communication, consistently improving customer satisfaction and maintaining confidentiality. Expert in safety precautions and CPR certified, ensuring a secure environment for both colleagues and clients.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Digital Shopper
Walmart
01.2024 - Current
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Supervisor
Sheetz
06.2019 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Housekeeping and Laundry Attendant
Bowling Green Nursing & Rehabilitation Center
02.2016 - 06.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
Supervisor
Pilot Flying J Travel Center
07.2014 - 02.2016
- Oversaw daily operations of the facility, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Housekeeping and Laundry Attendant
Westmoreland Rehabilitation Center and Healthcare
08.2012 - 07.2014
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
Cashier/Cooker Operator
Arbys Resturant
01.2010 - 11.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Germanna Community College
Fredericksburg, VA 10.2010 - 05.2013
High School Diploma -
King George High School
King George, VA06.2010
Skills
- Compassion and Empathy
- Maintaining confidentiality
- Compassionate communication
- Complex Problem-Solving
- Reliable team player
- Safety Precautions
- HIPAA Compliance
- Housekeeping
- Adaptable
- Trustworthy companion
- Reliable transportation
- CPR Certification
Timeline
Digital Shopper
Walmart
01.2024 - Current
Supervisor
Sheetz
06.2019 - 01.2024
Housekeeping and Laundry Attendant
Bowling Green Nursing & Rehabilitation Center
02.2016 - 06.2019
Supervisor
Pilot Flying J Travel Center
07.2014 - 02.2016
Housekeeping and Laundry Attendant
Westmoreland Rehabilitation Center and Healthcare
08.2012 - 07.2014
Germanna Community College
10.2010 - 05.2013
Cashier/Cooker Operator
Arbys Resturant
01.2010 - 11.2012
High School Diploma -
King George High School
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