Boping Li

In and out bound call center.

Winner of 2023 summit gathering.

reason for leaving: moving to Texas state.

Personal property and casualty insurance agent. Service existing account, adding new services.

Reason for leaving: Did not feel uncomfortable of visiting customer home. And AT&T call center is calling me back

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Reason for leaving: store closed

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Reason of leaving: Call center closed

In and out bound call center.

Winner of AT&T 2016 and 2017 annual summit gatherings.

Reason of leaving: AT&T closed Pasadena call center.

Function: Processing annuity application, help field agent to maintain good license status, compliance with state regulation. I have constantly meet and exceed monthly productivity and quality standard, was promoted to level III at the time of leaving AIG.

Reason of leaving: AIG relocated my dept to TX state.

Function: In bound calls, service and sale reservation and ticketing, promote United Airlines products and acquire new reservation. I was always in the top 5% revenue generators in my office.

Reason of leaving: United Airlines closed call center at Kent, WA.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Reason of leaving: I was robbed at gun point.