Bosch Wilson
Petaluma,CA
Summary
Hardworking employee with proven relationship-building and time management skills in fast-paced environments. Successful at handling customers of all kinds with satisfactory and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Server
Sol Food
Petaluma , CA
08.2022 - 12.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked food before serving it to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Set up tables in between patrons to reduce wait times.
Crew Associate
Mcdonalds
Petaluma , CA
08.2021 - 01.2022
- Operated the cash register accurately and efficiently while providing excellent customer service.
- Scrubbed and polished counters to remove debris and food.
- Adhered strictly to safety regulations in handling heavy items and equipment during work shifts.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in stocking shelves, rotated products, and faced merchandise according to store standards.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
High School Diploma -
Casa Grande High School
Petaluma, CA06-2022
Skills
- Food Running
- Guest Engagement
- Table Bussing
- Supply Restocking
- Food Inspection
- Table Setting
- Safe Food Handling
- Performance Improvement
- Service Prioritization
- Order Accuracy
- Customer Service
- Problem Solving
- Adaptable
- Quick Learner
- Point of Sale (POS) System Operations
- Quality Control
- Item Promotion
Languages
French
Native/ Bilingual
Latin
Professional
Timeline
Server
Sol Food
08.2022 - 12.2022
Crew Associate
Mcdonalds
08.2021 - 01.2022
High School Diploma -
Casa Grande High School
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