Bostyn Carroll
Norman,OK
Summary
Dynamic barista with proven expertise at Fitbody Nutrition, excelling in beverage preparation and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and upselling techniques, resulting in increased average order value. Skilled in inventory management and staff training, fostering a collaborative team environment while ensuring compliance with food safety standards.
Personable professional enjoys engaging with customers. Knowledgeable about different types of Energy Teas and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
2
2
years of professional experience
Work History
Barista
Fitbody Nutrition
Moore, OK
11.2022 - 12.2024
- Stocked customer service stations with paper products or beverage preparation items.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared and served hot or cold beverages.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Received and accurately processed customer payments.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
Education
High School Diploma -
Norman North High School
Norman, OK05-2023
Skills
- Beverage preparation
- Point of sale management
- Customer service
- Inventory management
- Food safety compliance
- Upselling techniques
- Staff training
- Cash handling
- Barista techniques
- Order processing
- Sanitization protocols
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Basic math
Affiliations
- Soccer player
- Love fishing and hunting
Timeline
Barista
Fitbody Nutrition
11.2022 - 12.2024
High School Diploma -
Norman North High School