Open To Work
Botswana Keys
Case Manager
Berthoud,CO
Work Preference
Summary
Dynamic reentry and social justice advocate dedicated to driving transformative change within vulnerable communities. Proven expertise in crisis management and de-escalation, complemented by strong case management and mentoring skills. Exceptional ability to communicate ideas clearly and effectively, fostering understanding and collaboration. Passion for building professional, sustainable coalitions across all levels to amplify impact and support community resilience.
Overview
8
8
years of professional experience
Work History
Eligibility Worker I
San Joaquin County, Human Services Agency (HSA)
Stockton, CA
10.2022 - 05.2023
- Manage caseload of new and continuing clients for San Joaquin County public assistance programs.
- Gather, verify and evaluate financial, personal and social information to determine benefit eligibility.
- Make referrals for immediate services and assistance as needed.
- Assessed eligibility for public assistance programs, ensuring compliance with state regulations.
- Processed applications and documentation, maintaining accurate records in case management systems.
- Collaborated with clients to gather necessary information, enhancing service delivery and client satisfaction.
- Conducted interviews to determine eligibility, clarifying program requirements and available resources.
- Monitored changes in legislation affecting eligibility criteria, adapting procedures accordingly to maintain compliance.
- Performed detailed income assessments for clients to determine eligibility for public assistance, facilitating appropriate benefit allocation based on financial circumstances.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Safeguarded sensitive client data related to personal finances, health issues, and family matters through diligent confidentiality practices.
- Organized and scheduled appointments with applicants to facilitate information gathering and benefits explanation.
Reentry Housing Coordinator/Family Case Manager
Building Opportunities for Self Sufficiency (BOSS)
Oakland, CA
03.2019 - 06.2021
- Engaged with diverse participants to identify eligibility, focusing on fostering conversations with harder-to-reach guests about housing options.
- Managed housing placement systems for guests to facilitate essential support services, including utility setup and furniture provision.
- Managed comprehensive strategies to support clients in overcoming housing challenges and achieving stability.
- Organized and maintained accurate records of case management activities to ensure compliance with grant requirements.
- Facilitated collaborative discussions focused on participant progress, developing actionable solutions to enhance support for success.
- Responded to community requests for street outreach intervention.
- Mediated conflicts to foster understanding and cooperation between homeless community and local residents.
- Established collaborative relationships with various agencies and community organizations to enhance outreach efforts.
Reentry Pod Case Manager/Facilitator
Five Keys Charter School and Programs
San Francisco, CA
02.2018 - 03.2019
- Designed and delivered programs to meet the specific needs of incarcerated men in the Reentry Pod at San Bruno County Prison including but not limited to: support groups, charter school classes and tutoring, parenting classes and other therapeutic, educational and recreational activities.
- Tracked and documented outcomes to support project evaluations.
- Coordinated weekly meetings with clients, promoting open dialogue and community involvement among participants.
- Assessed client needs and coordinated access to relevant community and government resources, enhancing reentry outcomes through tailored case management plans.
- Maintained records for participating clients. Documented case records accurately. Compiled and analyzed data to prepare status reports.
Reentry Case Manager/Crew Supervisor
Center for Employment Opportunities (CEO)
Oakland, CA
01.2017 - 02.2018
- Enhanced case management processes by soliciting and incorporating participant perspectives, ensuring continuous improvement.
- Oversaw administration of daily payroll and scheduling processes.
- Managed comprehensive daily reporting processes to support operational efficiency.
- Managed daily transportation operations in work van, ensuring effective supervision of 5 to 8 crewmembers.
- Conducted regular inspections and performed necessary repairs on van, documenting all maintenance activities.
- Evaluated work environment for hazards, facilitating immediate reporting of concerns to maintain safe training conditions.
- Outlined specific job duties for crewmembers, setting clear and attainable objectives for task completion.
- Evaluated crewmember job performance and productivity to enhance team effectiveness through targeted feedback and training initiatives.
Academic Mentor/Case Manager
BAYAC/AmeriCorps
Oakland, CA
01.2015 - 01.2017
- Developed and implemented strategies to mentor homeless youth affected by drug addiction and immigration challenges, with a steadfast commitment to maintaining their safety.
- Facilitated provision of housing, food, and essential resources to youth and families.
- Led youth development enrichment groups for up to 20 students, fostering an environment of learning and growth. Designed comprehensive curriculum and lesson plans to enhance educational experiences.
- Implemented behavior management techniques and provided academic support through daily homework assistance. Organized and facilitated recreational and enrichment activities for students.
- Engaged with program coordinators, educators, and parents to discuss student performance and developmental opportunities.
- Oversaw preparation of educational materials for afterschool program staff and participants. Managed attendance records through daily roster maintenance. Monitored and documented youth development and behavioral progress.
- Facilitated skill development and teamwork among student athletes to enhance performance.
Education
AA Degree - Psychology
San Joaquin Delta College
Stockton, CA01-2023
Skills
- Facilitation of reentry processes
- Strong interpersonal skills
- Community engagement
- Active listener
- Effective mediation
- Telephone etiquette
- Application processing
- Written and verbal communication
Timeline
Eligibility Worker I
San Joaquin County, Human Services Agency (HSA)
10.2022 - 05.2023
Reentry Housing Coordinator/Family Case Manager
Building Opportunities for Self Sufficiency (BOSS)
03.2019 - 06.2021
Reentry Pod Case Manager/Facilitator
Five Keys Charter School and Programs
02.2018 - 03.2019
Reentry Case Manager/Crew Supervisor
Center for Employment Opportunities (CEO)
01.2017 - 02.2018
Academic Mentor/Case Manager
BAYAC/AmeriCorps
01.2015 - 01.2017
AA Degree - Psychology
San Joaquin Delta College
AWARDS
San Francisco Sheriff’s Department: Certificate of Appreciation, Board of Supervisors, City and County of San Francisco, Certificate of Honor: Outstanding Work as Five Keys Case Manager, The City and County of San Francisco, Certificate of Honor: Providing Quality, Custody Case Management, Five Keys, AmeriCorps: Pete Hudson Award
CONTACT
- 510-603-0989
- Beukeys71@gmail.com