BOUNIS CHARLES
Lincoln,NE
Summary
A detailed and action-oriented individual with strong people skills, integrity and work ethic. Over 7 years of experience working with N-FOCUS, and near 4 years in business analysis. Very experienced in cross-functional collaboration and problem-solving. I am committed to delivering impactful solutions that align with IS&T and our DHHS partners and stakeholders goals and values.
Overview
1
1
Certification
7
7
years of professional experience
Work History
IT Business Systems Analyst
Nebraska Department of Health and Human Services
Lincoln, NE
01.2023 - Current
- Collaborate with DHHS stakeholders and partners to collect and clarify system requirements, aligning solutions with business needs.
- Update identified N-FOCUS areas, DHHS web systems, and related areas to improve functionality and meet changing requirements.
- Review DHHS business processes to find improvement opportunities and strengthen efficiency.
- Perform functional testing for identified N-focus areas and general software applications during development cycles.
Social Services Worker
Nebraska Department of Health and Human Services
Lincoln, Nebraska
09.2019 - 01.2023
- Engaged with rapport and open communication through active listening and supportive dialogue with DHHS clients.
- Engaged with MLTC staff meetings to collaboratively discuss cases and share program updates, while enhancing team chemistry.
- Completed MLTC casework, prepared correspondence, case notes and narratives using N-FOCUS.
Assistant Youth Program Coordinator
Asian Community and Cultural Center
Lincoln, Nebraska
09.2019 - 06.2021
- Coordinated youth activities and events to enhance cultural engagement and strengthen community outreach.
- Guided youth in making healthy decisions and resolving conflicts peacefully, fostering personal development and community harmony.
- Assisted in developing inclusive program materials and resources for diverse youth populations, thus, promoting accessibility and engagement.
Education
Bachelor of Journalism - Advertising & Public Relations
University of Nebraska, Lincoln
Lincoln, NE05-2018
Skills
- N-FOCUS system knowledge
- Adobe Workfront
- System functionality enhancement
- Technologically-savvy
- Cross-functional collaboration (GEN team, Web, Tech Arch, Data Office, and iServe)
- Artistic/creative designs
- Public/business relations
- Scrum framework knowledge
Certification
- Scrum Alliance Certified Product Owner - DHHS 2026
- Social Services Worker Certificate - DHHS 2020
Accomplishments
- 500 Work Tasks in a month certificate - DHHS 2022
- Employee of the Week - DHHS 2020
- Participation Certificate: Global Virtual Project (multicultural/national project with University of Nebraska - Lincoln - 2019
Timeline
IT Business Systems Analyst
Nebraska Department of Health and Human Services
01.2023 - Current
Social Services Worker
Nebraska Department of Health and Human Services
09.2019 - 01.2023
Assistant Youth Program Coordinator
Asian Community and Cultural Center
09.2019 - 06.2021
Bachelor of Journalism - Advertising & Public Relations
University of Nebraska, Lincoln