Karen Jones
Summary
Resourceful professional in the field of computer systems analysis, known for high productivity and efficient task completion. Specialize in system design optimization, data analysis, and network security management. Excel at problem-solving, teamwork, and effective communication to navigate complex projects and deliver results.
Overview
16
16
years of professional experience
1989
1989
years of post-secondary education
1
1
Certification
Work History
IT Business Systems Analyst
Ballad Health System
Johnson City, TN
03.2010 - 02.2026
- Led requirements gathering sessions with stakeholders, enhancing system functionality and aligning IT solutions with business objectives.
- Conducted meetings with operational and nursing leadership to present proposed changes to Patient Record system, ensuring alignment with user needs.
- Facilitated cross-functional collaboration to identify process inefficiencies, resulting in streamlined operations and improved user satisfaction.
- Facilitated bi-weekly meetings to discuss regulatory and proficiency changes to the Patient Record system.
- Analyzed system performance metrics to identify areas for improvement, informing data-driven decisions that enhanced operational efficiency.
- Implemented a new device work flow that improved medication reconciliation compliance from 11% to 96%.
- Implemented EPCS (Electronic prescribing for Controlled Substances) for over 4000+ Providers.
- Collaborated with technical teams to implement system upgrades, significantly enhancing user experience and reducing downtime; putting our upgrade in the top 10 % of Epic teams
- Provided strategic insights on emerging technologies, fostering innovation and ensuring alignment with organizational goals and patient care standards.
- Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies related to IT systems development and implementation.
- Analyzed business needs and translated them into system requirements.
- Performed functional testing of software applications during development cycles.
- Identified gaps in existing processes and proposed targeted solutions, contributing to overall operational improvements.
- Assisted in developing training materials for users on new systems or upgrades.
- Collected data in field, evaluated findings and produced reports and presentations.
- Designed procedures for data migration between different platforms and systems.
- Coordinated installation of updated computer programs and systems.
- Identified potential risks associated with implementing new systems or updates.
- Collaborated with developers and designers to create user interfaces that meet customer expectations.
- Conducted interviews with stakeholders to gain an understanding of their business objectives and user needs.
- Troubleshot and resolved problems with programs and systems.
- Implemented changes based on feedback from users and management teams.
- Supported post-deployment activities such as troubleshooting, bug fixing, data integrity checks.
- Developed and managed project plans while providing status updates to management.
- Explored new technologies and tools for productivity, security, and quality assurance purposes.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Assessed usefulness of pre-developed application packages and adapted to user environment.
Education
Obtained Associates Degree - Computer Information Systems
Northeast State Technical Community College
Blountville, TN 09.1992 - 06.1994
Sullivan High School
Kingsport, TNSkills
- Requirements gathering
- Stakeholder management
- Process improvement
- System analysis
- Problem Solving
- Detailed record keeping
Certification
- Epic certified in ASAP (Emergency Department)
- Certification in Microsot Active Directory
- Proficient in Microsoft Office Suite of products
Accomplishments
- Received quartly award for adoption of IT practices
- Received yearly quality award for project to Add Observation area
Timeline
IT Business Systems Analyst
Ballad Health System
03.2010 - 02.2026
Obtained Associates Degree - Computer Information Systems
Northeast State Technical Community College
09.1992 - 06.1994
Sullivan High School