Summary
Overview
Work History
Education
Skills
Timeline
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Bowie Jackson

Carson,CA

Summary

Dynamic leader with a proven track record at Smart & Final, excelling in operations management and team development. Achieved over 95% schedule accuracy through innovative strategies, fostering a culture of continuous improvement. Skilled in staff training and cross-functional collaboration, I drive results and exceed targets by empowering teams and optimizing processes. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 25 years of management performance.

Overview

20
20
years of professional experience

Work History

Area Manager

Smart & Final
04.2020 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Supervise and coach direct reports. Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase productivity.
  • Plan production and staffing need on a daily basis.
  • Manage and promote safety and sanitation in all areas.
  • Monitor and ensure order accuracy
  • Communicate with Area Managers, Operations Managers and Facilities Managers regarding daily operational activies and goals.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

Warehouse Dock Supervisor

Smart & Final
03.2006 - 04.2020
  • Responsible for forecasting, auditing and planning all warehouse shipping activities to over 120 stores weekly
  • Prepare and maintain written procedures for warehouse activities to ensure safety and quality control.
  • Supervised over 50 warehouse personnel and productivity to ensure timely and accurate customer service performance
  • Direct all warehouse and driver personnel activities in compliance with company policies and applicable laws
  • Utilize docks, warehouse layout and route truck loading patterns to minimize loading time.
  • Created incentive programs and goals for employees in order to motivate and increase productivity levels.
  • Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
  • Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.


Warehouse Coordinator

Smart & Final
01.2005 - 02.2006
  • Responsible for coordinating the day to day functions of the warehouse
  • Implemented new strategies to reduce start up time by 30% while maintaining a schedule accuracy of over 95%
  • Manage a warehouse unit, department or project against the company budget and financial goals
  • Design action plans to reduce costs that are focused on creating greater efficiencies as well as creating quality resources for warehouse operations
  • Organize daily order fill rate against product availability, while ensuring timely delivery
  • Actively participate in the safety awareness program to meet company safety goals.
  • Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.

Education

Associate of Arts - Computer Networking And Telecommunications

Computer Education Institute
Los Angeles, CA
06.2002

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Performance Management
  • Staff Training and Development
  • Cross-Functional Collaboration
  • Process Improvement
  • Quality Assurance
  • Business Development
  • Staff Scheduling
  • Business development and planning
  • Facility Inspections
  • Supply Chain Management

Timeline

Area Manager

Smart & Final
04.2020 - Current

Warehouse Dock Supervisor

Smart & Final
03.2006 - 04.2020

Warehouse Coordinator

Smart & Final
01.2005 - 02.2006

Associate of Arts - Computer Networking And Telecommunications

Computer Education Institute

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Bowie Jackson