Boyd Yost
OCALA,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Sales Associate
Circle B/Uncle Roy's Homes
Ocala, FL
04.2022 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Attended weekly team meetings to review performance goals and objectives.
Service Advisor
Jenkins Kia
Ocala, FL
01.2021 - 04.2022
- Planned work procedures using charts, technical manuals and experience.
- Completed paperwork accurately and efficiently related to sales transactions, warranty claims.
- Researched coverages under warranties and determined requirements for coverage.
- Inspected vehicles to determine the cause of any malfunction or damage prior to recommending repairs or services.
- Created repair estimates for customers, ensuring accuracy of all parts and labor costs.
Service Advisor
Werner Hyundai
Tallahassee, FL
01.2020 - 03.2022
- Resolved customer complaints in an efficient and courteous manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Examined records and papers to verify warranty and service contract coverage.
- Recommended additional, useful services to customers to increase overall sales.
- Explained the features and benefits of products or services offered by the dealership to customers.
Sales/Service Advisor
CarMax
Tallahassee, FL
12.2018 - 12.2019
- Managed sales negotiations and financing options.
- Performed administrative duties such as data entry, filing documents, and maintaining records.
- Attended weekly meetings with sales team members to discuss strategies for increasing sales volume.
- Ensured compliance with all state laws related to auto sales operations.
- Maintained customer service standards by following up on sales transactions.
- Assisted in coordinating delivery of vehicles to customers.
- Showcased vehicle features and took customers on test drives in local area.
Sales Associate
Tallahassee Dodge Chrysler Jeep Ram Fiat
Tallahassee, FL
06.2008 - 11.2015
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Increased purchase amounts by cross-selling with similar products.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science - Physical Therapy
Florida Agricultural And Mechanical University
Tallahassee, FL09-2001
Associate of Arts - Anatomy And Physiology
Chipola College
Marianna, FL05-1996
Some College (No Degree) - Biology
Florida State University
Tallahassee, FLSkills
- Product Sales
- Contract Preparation
- Payment Processing
- Sales Development
- Upselling
- Sales Strategies
- Positive and Professional
- Service-Oriented
- Exceptional Customer Service
- Professional Demeanor
Accomplishments
- President Phi Theta Kappa, Honors Society 94-96
Custom
- I bring to the table 30 plus years solid experience in the automotive industry. Have worked in many aspects of the business such as working as a Tech, Parts department, Sales and Service Advisor. I would make a great part of your team.
Timeline
Sales Associate
Circle B/Uncle Roy's Homes
04.2022 - Current
Service Advisor
Jenkins Kia
01.2021 - 04.2022
Service Advisor
Werner Hyundai
01.2020 - 03.2022
Sales/Service Advisor
CarMax
12.2018 - 12.2019
Sales Associate
Tallahassee Dodge Chrysler Jeep Ram Fiat
06.2008 - 11.2015
Bachelor of Science - Physical Therapy
Florida Agricultural And Mechanical University
Associate of Arts - Anatomy And Physiology
Chipola College
Some College (No Degree) - Biology
Florida State University
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