Summary
Overview
Work History
Education
Skills
Other
Timeline
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Bozena French

Ravenna,OH

Summary

Customer service professional with 20+ years of experience in product support, scheduling, customer care, inventory management, order processing. Familiar with Vera-Core (former Pro-mail), Streamline, Smart sheet, SAP Foundation, and several other warehouse, order and inventory software solutions. Very organized and meticulous with organizing customer interactions. Ability to handle fast paced work environment while providing insight to potential company process improvements. Identifies and resolves problems in advance to promote smooth operations. Quick learner with advanced skills in database and word processing software. Follows company standards. Establishes long-lasting customer relationships. Seasoned Shipping Clerk familiar with shipping and receiving procedures and protocols. Well-versed in shipment inspection, inventory management and document processing. Hardworking well-versed in using problem-solving and organizational skills to coordinate work load and all responsibilities.

Overview

22
22
years of professional experience

Work History

Call Center Contractor

First Energy
03.2025 - Current
  • Handing all Inbound calls for billing, credit, new construction, Move-in, Move-out, outages
  • Standard Guideline procedures and state regulation processes for New Jersey, Maryland, Pennsylvania, Maryland, Ohio and New York.

Customer Sales Contact

OEM Miller
09.2022 - 03.2025
  • Review customer Inventory purchase orders via customer SAP portal, EDI and e-mail.
  • Generate customer RFQ's.
  • Generate PAPP of approved RFQ's with all internal departments (including quantity, engineering etc.)
  • Generate ASN for any inventory changes with all internal departments (including quantity, engineering etc.)
  • Communicate leason between custmomer and product of customer requirement needs.

Shipping/Receiving Lead

Natural essentials, Inc.
06.2020 - 09.2022
  • Process, review and log all incoming shipments of products, components, supplies, and chemicals
  • Check all Purchase orders for completeness and receive in Sage
  • Prepare all paperwork for accounting once shipments are received or sent out
  • Schedule freight Carriers for incoming shipments
  • Keep accurate and currenSt records of all CofA, CofC and SDS documents
  • Keep dock team informed of all incoming truck deliveries and outgoing truck shipments

Customer Relations Lead

AGS Custom graphics
09.2003 - 11.2019
  • Effectively communicated with team members to maintain clearly defined expectations to resolve customer questions and complaints in a timely manner
  • Developed and implemented policies, procedures, and process improvement initiatives to heighten customer satisfaction
  • Manage inventory in the warehouse from receiving, storage to shipping
  • Complete monthly billing of customer inventory storage, orders and reporting
  • Process electronic files for production such as business cards, stationery, and envelopes
  • Provided an elevated level of leadership support to sales representatives and warehouse
  • Function as the main communication from customer to warehouse; from production to warehouse; and customer needs to business

Education

WORD PROCESSING DEGREE -

ECC Community College

Skills

  • Microsoft Word
  • Excel
  • Data and file conversion
  • Team oriented
  • Focused on customer satisfaction
  • Willingness to learn
  • Time management

Other

  • Motivated, dependable, and enthusiastic about developing good relationships with clients while constantly exhibiting a prominent level of professionalism
  • Bilingual (Polish)
  • Works well both independently and with co-workers
  • Extensive practical firsthand experience as a consultant of a small business
  • Received PIANKO award of Administrative Achievement for excellent performance, experience, and proficiency

Timeline

Call Center Contractor

First Energy
03.2025 - Current

Customer Sales Contact

OEM Miller
09.2022 - 03.2025

Shipping/Receiving Lead

Natural essentials, Inc.
06.2020 - 09.2022

Customer Relations Lead

AGS Custom graphics
09.2003 - 11.2019

WORD PROCESSING DEGREE -

ECC Community College

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