Gina Murphy
Cincinnati,OH
Summary
Experienced permit compliance and records professional with strengths in customer service, data entry, and attention to detail. Support account access, tax report analysis, and accurate document handling.
Overview
14
14
years of professional experience
Work History
Call Center Contractor
ttb/Abaco Strategy
Cincinnati, Ohio
06.2017 - Current
- Answered incoming calls within 3 rings.
- Collected caller details to verify identity and release authority.
- Provided application status updates.
- Guided applicants, staff, and manufacturers on agency policy and changes in federal and state law.
- Supported compliance with permit terms under Alcohol Administration Act.
- Reviewed financial records for tax report accuracy.
- Assisted IMS with password resets for PNL accounts.
- Supported IMS with transfer-in bond management.
- Completed monthly, quarterly, and annual tax report tasks.
- Checked backlog for emails and voicemails left by IM and answer in a timely manner
- Reviewed abandoned applications to confirm abandoned protocol was followed.
- Connected non-English-speaking customers with representative support.
Clerk
ttb/Phoenix Data
Cincinnati, Ohio
01.2013 - 01.2022
- Updated spreadsheets and databases to reflect current client information, supporting accurate record-keeping.
- Entered data into ttb systems with careful attention to accuracy.
- Filed documents systematically and maintained organized paper and digital records for efficient retrieval.
Education
High School Diploma -
Edgewood High School
Trenton, OH06-1979
Skills
- TTB systems
- Permit compliance
- Tax report analysis
- Data entry
- Account access
- Customer service
- Records management
- Spreadsheet maintenance
- IMDS
- PONL
- FINESSE
- TRAC DOC
Timeline
Call Center Contractor
ttb/Abaco Strategy
06.2017 - Current
Clerk
ttb/Phoenix Data
01.2013 - 01.2022
High School Diploma -
Edgewood High School