Bozetta Foxx-Scarbrough
Rocky Point,NC
Summary
Dynamic professional with a proven track record at CSL Plasma, excelling in customer relations and organization. Leveraged strong communication skills and multi-line telephone operation to enhance service delivery, resulting in improved donor satisfaction. Recognized for training new staff and optimizing appointment scheduling, contributing to a seamless operational workflow.
Overview
8
8
years of professional experience
Work History
Receptionist
CSL Plasma
10.2024 - Current
- Coordinated front desk operations, ensuring smooth visitor check-in processes.
- Managed multi-line phone systems for efficient call routing and message taking.
- Scheduled donor appointments using specialized software to optimize workflow.
- Assisted donors with inquiries, providing accurate information regarding procedures.
- Maintained confidentiality of donor records in compliance with company policies.
- Developed strong relationships with donors, enhancing customer service experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Lead CSR
Handee Hugo
06.2017 - 02.2025
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted in training new team members on service protocols and company policies.
- Utilized CRM software to document customer interactions and track issue resolutions.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Maintained knowledge of product offerings to provide accurate information to customers.
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Contributed to the creation of promotional campaigns that increased brand awareness and attracted new customers.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
Education
Northwestern High School
Baltimore, MD06-1987
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Multi-line telephone operation
Timeline
Receptionist
CSL Plasma
10.2024 - Current
Lead CSR
Handee Hugo
06.2017 - 02.2025
Northwestern High School
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