Braces Lewis
Houston,TX
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Pcp For Life
Houston
01.2023 - 03.2026
- Assisted in patient intake and registration processes to ensure smooth workflow.
- Prepared examination rooms and maintained cleanliness for optimal patient experience.
- Supported healthcare providers during patient examinations by documenting vital signs accurately.
- Managed scheduling of appointments, reducing wait times and improving patient satisfaction.
- Educated patients on treatment plans and medication administration for enhanced understanding.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Billing Specialist
Carnet Healthcare
Houston, TX
10.2022 - 01.2023
- Utilized CRM software to log interactions and track customer issues for follow-up.
- Collaborated with team members to enhance service delivery processes and streamline operations.
- Trained new staff on company policies, procedures, and customer service best practices.
- Conducted feedback surveys to identify areas for improvement in service offerings.
Customer Service Representative
Alorica
Remote
08.2021 - 09.2022
- Collaborated with team members to implement new electronic health record systems efficiently.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product information, order placement, and account management.
- Managed high call volumes while maintaining quality service standards and customer satisfaction.
- Developed positive relationships with customers through proactive engagement and support initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Online School
Tallahassee, FLGraduate Certificate -
Remington College
Houston, TXSkills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Claim submission
- Insurance verification
- Patient billing
- Medical coding expertise
- Medicare and medicaid process
- Accounts payable
- Collections management
Timeline
Medical Assistant
Pcp For Life
01.2023 - 03.2026
Medical Billing Specialist
Carnet Healthcare
10.2022 - 01.2023
Customer Service Representative
Alorica
08.2021 - 09.2022
High School Diploma -
Online School
Graduate Certificate -
Remington College