BRAD BROWN
Bakersfield,CA
Summary
Dynamic, competitive automotive management professional with 30 years experience in automotive service. Imaginative and innovative individual with proven management, service, parts and inventory skill. A history of significant profit, volume and customer satisfaction achievements which illustrate the ability to combine cost control, revenue growth and process improvements through effective training and motivation.
Overview
15
15
years of professional experience
Work History
Service Advisor
Midas Automotive
Bakersfield, CA
04.2024 - 09.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Store Manager of Operations
Firestone Auto Care
Bakersfield, CA
10.2020 - 04.2024
- Increased sales by 20% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Service Advisor
Motor City Buick GMC
Bakersfield
04.2016 - 04.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Advisor
Bakersfield Chrysler Jeep
Bakersfield
09.2013 - 03.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Assistant Manager/Manager
Sears Auto Center
05.2009 - 09.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
English
Nipissing University
North Bay Ontario Canada O.A.C in English and Arts -
Chippewa High School
North Bay, ON01.1993
Skills
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Excellent Communication
- Team player mentality
- Complaint resolution
- Customer Relationship Management
- Workflow Management
- Process Improvements
Coreprofessionalstrengths
- Team building
- Policies and Procedures
- Problem Solving
- Staff Development
- Employee Motivation
- Customer Relations
- Profitability Improvement
- Strategic Planning
- Time Management
References
References furnished upon request
Timeline
Service Advisor
Midas Automotive
04.2024 - 09.2024
Store Manager of Operations
Firestone Auto Care
10.2020 - 04.2024
Service Advisor
Motor City Buick GMC
04.2016 - 04.2020
Service Advisor
Bakersfield Chrysler Jeep
09.2013 - 03.2016
Assistant Manager/Manager
Sears Auto Center
05.2009 - 09.2013
English
Nipissing University
O.A.C in English and Arts -
Chippewa High School