Brad Durrant

Work History

Project Manager / Marketing Specialist

Riverfront Roofing

2023 - 2025

Created customized marketing materials to increase product awareness and generate new business.
Managed approximately 20 incoming calls, emails and texts per day from customers, suppliers and potential clients.
Identified plans and resources required to meet project goals and objectives.
Provided customers with accurate estimates on three options of New Roofing Systems
Provided accurate material orders through SRS shingle and material supplier
Developed new Labor Invoice and provided accurate payout for crews and business owner.
Met project deadlines without sacrificing build quality or workplace safety.
Managed projects from procurement to commission.
Monitored project performance to identify areas of improvement and make adjustments.

Senior Mortgage Loan Officer

American Pacific Mortgage Corporation

2021 - 2023

Managed approximately 10 incoming calls, emails and text messages per day from customers. Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Developed extensive network of referral partners to source new mortgage loan opportunities.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Worked remotely from home in Utah.

Licensed Health Insurance Agent

Switch Insurance

2021 - 2023

Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Managed approximately 20 incoming calls, emails and text messages per day from potential clients and existing customers.
Used AgencyBloc to process benefit transactions.
Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Senior Mortgage Loan Officer

Castle & Cooke Mortgage

2020 - 2021

Fielded customer complaints and provided solutions.
Worked with underwriters to fix application problems and resolve issues.
Reviewed loan files and updated to match current standards.
Explained different types of loans pertaining to client situations.
Managed approximately 30-40 incoming calls, emails and text messages per day from customers and potential clients.
Made 10 outgoing cold calls to potential clients and referral partners.

Marketing Manager /Senior Loan Officer

Utah Independent Mortgage

2019 - 2020

Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.

Technical Sales Assistant

SymbolArts

01.2018 - 2019

Assisting the Sales Executive in growing the Western territory. Maintain a positive client experience while fulfilling orders for; badges, challenge coins, medals, pins, buckles and key fobs for the public safety individuals in various Fire and Police departments across the western United States, Hawaii and Alaska.
Accomplishments: Assisting the Sales Executive in growing the Western territory.
Collaborated with customers and asked questions to assess needs and budgets.
Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
Resolved average of 30 customer issues per month through active communication and dedicated research skills.

Loan Officer

Zions Bank

01.2017 - 01.2018

Helped maintain a positive, team centered work environment where we share leads to help my co-workers reach their goals.
Received and managed approximately 30 incoming calls, emails and text messages per day from customers and new clients.
Accomplishments: Helped maintain a positive, team centered work environment.

Loan Officer

Academy Mortgage

01.2016 - 01.2017

While helping clients meet their needs, also helped my fellow Academy co-workers be more productive and efficient.
Accomplishments: Managed approximately 30 incoming calls, emails and texts per day from customers. Also, making 10 outbound cold calls per day to possible clients or referral partners.

Loan Officer

Academy Mortgage

01.2013 - 01.2016

Helped clients with the financing of their new homes. Pioneered and chartered the BNI “A.C.E.” group of over 25 business professionals.
Accomplishments: Helped clients with the financing of their new homes.

Marketing Manager/IT/Office Manager

Academy Mortgage

01.2009 - 01.2013

Helped grow the Chandler branch from ten employees to over fifty, managed the expansion of our physical office from 10,000 sq. feet to 16,000 sq. feet over two renovation projects, helped boost office moral by creating and leading a monthly recognition meeting the “Wednesday Wolf.”
Accomplishments: Helped grow the Chandler branch from ten employees to over fifty.

Production Artist/Graphic Designer

McCann Erickson

01.2008 - 01.2009

Helped with the production of various graphic design projects including everything from layouts, white papers, power point presentations to magazine ads. Worked congruently with Copy Writers, Project Managers and Art Directors on multiple different clients from Verizon, UPS and Microsoft.

Operations Manager

Head of the Class & 24/7 e-Stores

01.2007 - 01.2008

Helped manage day to day operations of all online apparel and promotional item orders. Managed the production team over all embroidery and silk screening orders. Helped solidify and maintain relationships with repeat customers such as Freedom Roads, Camping World and the Bowling Congress (PBA).
Accomplishments: Helped build team morale and a positive company culture.

Graphic Designer

McKay-Dee Hospital

01.2002 - 01.2007

Helped market IHC’s McKay-Dee Hospital. I worked in the Public Relations and Marketing department in McKay-Dee Hospital as well as their Foundation. I would create, design and produce any and all marketing materials from mailers, newspaper ads, brochures, billboards, signage, vehicle wraps, posters and annual reports. I worked with a technical writer, outreach nurses, Hospital Administration and various Doctors on a daily basis.
Accomplishments: Helped build team morale through various gatherings and activities outside of the workplace.

Summary

Overview

Work History

Project Manager / Marketing Specialist

Senior Mortgage Loan Officer

Licensed Health Insurance Agent

Senior Mortgage Loan Officer

Marketing Manager /Senior Loan Officer

Technical Sales Assistant

Loan Officer

Loan Officer

Loan Officer

Marketing Manager/IT/Office Manager

Production Artist/Graphic Designer

Operations Manager

Graphic Designer

Education

Bachelor of Fine Arts - Visual Communications

Skills

Affiliations

Certification

Timeline

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