BRAD INMON
ROSWELL,GA
Summary
Dedicated expert in field operations support, managing service provider relations and overseeing financial discrepancies. Committed to delivering exceptional results through attention to detail and effective conflict resolution.
Overview
31
31
years of professional experience
Work History
Advisor, Field Operations Support
The Coca-Cola Company
Atlanta, Georgia
05.2015 - Current
- Manage disputed invoice corrections and service provider rate overrides.
- Investigate and resolve financial exceptions, including repeat calls, warranty calls, and dealer pay call overrides.
- Follow up on outstanding settlement issues, and act as a subject matter expert for escalation resolution.
- Accurately enter fountain insurance claims into internal systems.
- Manage service provider relationships to ensure satisfaction and address concerns promptly.
Area Installation Coordinator
The Coca-Cola Company
Atlanta, Georgia
08.1995 - 04.2015
- Coordinated installation schedules with service providers and customers for timely project execution.
- Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
- Provided assistance in troubleshooting any problems encountered during the install process.
- Resolved issues related to installation processes in a timely manner while minimizing disruption to customers' operations.
- Served as a point of contact between service providers and internal teams during installations.
- Monitored progress of installations to ensure they stayed on schedule and within budget.
- Maintained accurate documentation of installation projects throughout the entire process.
- Managed documentation for installation processes, ensuring compliance with company standards.
- Communicated project updates to stakeholders, fostering collaboration and transparency.
- Resolved installation issues by liaising between teams and providing effective solutions.
- Trained new staff on installation procedures and safety protocols to ensure consistency.
Residential Sales Representative
TruGreen Chemlawn
Marietta, Georgia
02.1995 - 08.1995
- Educated customers on lawn care services and products.
- Conducted site assessments to determine customer needs.
- Developed personalized lawn care plans for clients.
- Managed customer inquiries and resolved issues promptly.
- Provided excellent customer service at all times in order to maintain positive relationships.
- Negotiated pricing contracts with customers based on their specific needs.
- Educated customers on the advantages of products and services offered by company.
- Developed sales proposals tailored to individual customer requirements.
- Attended trade shows and conferences to stay up-to-date on industry trends.
- Managed territory of existing accounts while prospecting for new business.
- Identified potential buyers through cold calling, networking events, referrals.
Education
Bachelor of Science - Psychology
Georgia Southern University
Statesboro, GA06-1994
Skills
- Invoice management
- Service provider relations
- Financial exception resolution
- Claim processing
- Escalation support
- Customer relationship management
- Conflict resolution
- Process optimization
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Report generation
- Critical thinking
- Problem-solving
- Data interpretation
- Analytical thinking
- Industry knowledge
- Customer service
- Compliance requirements
- Product knowledge
- Decision-making
Timeline
Advisor, Field Operations Support
The Coca-Cola Company
05.2015 - Current
Area Installation Coordinator
The Coca-Cola Company
08.1995 - 04.2015
Residential Sales Representative
TruGreen Chemlawn
02.1995 - 08.1995
Bachelor of Science - Psychology
Georgia Southern University