Brad James
Charlotte ,NC
Summary
Dynamic leader with a proven track record at US Foods, excelling in staff management and operations management. Skilled in training and mentoring, I've significantly enhanced workforce skills and customer satisfaction. Expert in Safety and problem-solving, my strategies foster continuous improvement and effective communication, driving results and operational excellence. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
21
21
years of professional experience
Work History
Supervisor
Rhino Sports
08.2019 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Lead Man
US Foods
10.2003 - 01.2024
- Trained and mentored new employees to enable safe and efficient job performance.
- Prioritized tasks based on deadline requirements, ensuring timely completion of assignments without compromising quality.
- Oversaw daily operations leading to reduced errors through proactive monitoring of progress.
- Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Conducted investigations into incidents and reported on findings.
- Coached employees, managers, and executives on effective safety policies.
- Organized Safety Committee meetings regularly to discuss updates on ongoing initiatives while actively involving employees in decision-making processes related to health & safety matters.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
West Montgomery High School
Mount Gilead, NC05.2001
Skills
- Training and mentoring
- Staff Management
- Employee Motivation
- Operations Management
- Inventory Control
- Policy Enforcement
- Problem-Solving
- Strategic Planning
- Attention to Detail
- Time Management
- Effective Communication
- Continuous Improvement
Timeline
Supervisor
Rhino Sports
08.2019 - Current
Lead Man
US Foods
10.2003 - 01.2024
High School Diploma -
West Montgomery High School
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