Brad Jones
Titusville,FL
Summary
Results-driven professional with a strong background in operational management and customer service. Skilled in training staff and resolving inquiries, contributing to enhanced customer loyalty and team performance.
Overview
3
3
years of professional experience
Work History
Manager
Strictland brothers
Cocoa, Florida
03.2025 - Current
- Managed daily operations to ensure team efficiency and productivity.
- Coordinated scheduling to optimize labor resources and workflow.
- Resolved customer inquiries to improve satisfaction and service quality.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained new staff on company procedures and best practices.
- Oversaw inventory management to maintain stock levels and organization.
Lead Technician
Take 5 Oil Change
Merritt Island, Florida
02.2024 - 10.2025
- Oversaw daily oil change operations and ensured compliance with safety standards.
- Trained and mentored junior technicians on proper service procedures.
- Implemented best practices for customer service during high-volume hours.
- Followed safety practices to safeguard against injury and damage to property.
Night Stocker
Lowes Home Improvment
Rockledge, Florida
05.2023 - 01.2024
- Stocked merchandise on shelves in accordance with store layout guidelines.
- Organized backroom storage to optimize space and improve accessibility.
- Operated equipment, such as pallet jacks and hand trucks, safely and effectively.
- Received and unpacked deliveries of store merchandise.
- Adhered to company safety policies while working around heavy machinery and equipment.
Education
Honda And Yamaha Motorcycle Mechanic - Mechanics
MMI
Orlando, FL05-2022
High School Diploma -
Rockledge Highschool
Rockledge, FL10-2019
Skills
- Team management
- Customer satisfaction
- Scheduling optimization
- Inventory oversight
- Staff training
- Customer relationship management
Timeline
Manager
Strictland brothers
03.2025 - Current
Lead Technician
Take 5 Oil Change
02.2024 - 10.2025
Night Stocker
Lowes Home Improvment
05.2023 - 01.2024
Honda And Yamaha Motorcycle Mechanic - Mechanics
MMI
High School Diploma -
Rockledge Highschool