Brad Maier
Watertown,CT
Summary
Proven track record at Newtown Savings Bank, excelling in account openings and de-escalating conflicts with unmatched professionalism. Enhanced customer loyalty and bank profitability by developing strong relationships and employing cross-selling expertise. Demonstrated ability to streamline operations and improve service, showcasing both hard and soft skills without relying on additional resources.
Overview
6
6
years of professional experience
Work History
Universal Banker II
Newtown Savings Bank
Southbury, CT
03.2022 - Current
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
Customer Service Representative I
Newtown Savings Bank
Southbury, CT
02.2020 - 03.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Teller
Newtown Savings Bank
Southbury, CT
08.2018 - 02.2020
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
Education
Associate of Science - Business Finance
Naugatuck Valley Community College
Waterbury, CT05-2021
High School Diploma -
Nonnewaug Highschool
Woodbury, CT06-2016
Skills
- Account openings
- Teller experience
- De-escalating conflicts
- Follow-up skills
- Developing work schedules
- Cross-selling expertise
- Developing customer relationships
Accomplishments
- Branch of the year 2023
- Participated in two procedure committees
- Change Agent
Timeline
Universal Banker II
Newtown Savings Bank
03.2022 - Current
Customer Service Representative I
Newtown Savings Bank
02.2020 - 03.2022
Teller
Newtown Savings Bank
08.2018 - 02.2020
Associate of Science - Business Finance
Naugatuck Valley Community College
High School Diploma -
Nonnewaug Highschool
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