Results-driven Store Manager with over 15 years of experience in retail operations. Skilled in problem-solving, process execution, and employee mentorship, consistently driving customer satisfaction and improving inventory accuracy to reduce shrinkage. Have led stores in multiple locations over the past 9 years including Division 1 and an Academy store.
Work History
Store Manager
6 Years 3 Months
Walmart | 05.2020 - Current
Leading daily operations to ensure optimal store performance and customer satisfaction.
Trained staff and leadership to enhance team productivity and customer experience.
Implemented inventory management procedures to improve in-stock accuracy and reduce shrinkage YOY.
Implemented inventory management systems to improve stock accuracy and reduce shrinkage.
Monitored compliance with safety protocols and reports, fostering a safe shopping environment for customers and associates.
Collaborated with Market Team on budget planning and hour allocation.
Mentored new hires during their onboarding process, ensuring they are prepared for their roles from day one.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Collaborated with other Store Managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Developed a successful employee retention plan, reducing employee turnover rates significantly.
Optimized checkout process to reduce wait times, improving customer satisfaction scores by ensuring checkout lanes are staffed appropriately with engaged associates.
Store Manager
2 Years
Walmart | 05.2018 - 05.2020
Led daily operations to ensure optimal store performance and customer satisfaction.
Trained and mentored staff to enhance team productivity and service quality.
Developed employee schedules to optimize labor costs while maintaining service levels.
Implemented inventory management systems to improve stock accuracy and reduce shrinkage.
Monitored compliance with safety protocols, fostering a secure shopping environment for customers and staff.
Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Store Manager
11 Months
Walmart | 06.2017 - 05.2018
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Coordinated promotional events, increasing customer engagement and foot traffic in-store.
Collaborated with upper management on budget planning and resource allocation strategies.
Co-Manager
1 Year 5 Months
Walmart | 01.2016 - 06.2017
Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
Supervised daily operations to ensure compliance with safety and efficiency standards.
Trained and mentored new team members on operational procedures and customer service excellence.
Collaborated with department managers to develop promotional strategies and improve merchandise displays.
Co-Manager
6 Months
Walmart | 07.2015 - 01.2016
Coordinated cross-functional initiatives aimed at enhancing customer satisfaction and sales performance.
Implemented process improvements that enhanced workflow efficiency across various departments.
Led team meetings to communicate objectives, resolve issues, and boost employee engagement.
Analyzed sales data to identify trends, driving decisions for inventory adjustments and staff scheduling.
Assistant Manager
2 Years 1 Month
Walmart | 06.2013 - 07.2015
Led team initiatives to improve customer service satisfaction through targeted training programs.
Implemented scheduling strategies that optimized labor costs while meeting operational demands.
Developed performance metrics to assess staff productivity and identify training needs.
Streamlined inventory management processes to enhance stock accuracy and availability.
Asset Protection Manager
1 Year
Sams Club | 06.2012 - 06.2013
Developed and implemented loss prevention strategies to minimize inventory shrinkage.
Conducted routine audits of store operations to ensure compliance with asset protection standards.
Trained and mentored team members on theft prevention techniques and safety protocols.
Collaborated with law enforcement on investigations related to organized retail crime incidents.
Hardlines Team Lead
1 Year
Sams Club | 06.2011 - 06.2012
Led hardlines team in achieving operational goals and maintaining high standards of customer service.
Oversaw inventory management processes, ensuring optimal stock levels and accurate product placement.
Trained and mentored team members on best practices for merchandising and sales techniques.
Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
Cashier
1 Year
Sams Club | 06.2010 - 06.2011
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Processed customer transactions efficiently using point-of-sale systems.
Managed cash register operations, ensuring accuracy in cash handling and reporting.
Collaborated with team members to maintain organized checkout areas and inventory displays.
Education
Associate of Science - Accounting
Bowling Green State University | Bowling Green, OH | 06.2011
Skills
Inventory management
Process Execution
Sales leadership
Customer experience
Team Development
Associate Engagement
Safety Ambassador
Problem-solving
Multitasking and organization
Community Involvement
Accomplishments
Increased sales from $100 million to $137 million in 6 years by implementing in store operation procedures and a team environment within the building.
Managed a store that exceeded company expectations in shrink over the past two years with reductions both years and beating plan setting up more profitability.