Summary
Overview
Work History
Education
Skills
Timeline
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Brad Richardson

Smithfield,NC

Summary

Dynamic Merchandise Manager with a proven track record at Five Below, enhancing sales through expert inventory management and merchandise presentation. Skilled in fostering high-performing teams and driving customer engagement. Excels in inventory control and retail display setup, achieving significant sales conversion improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience

Work History

Merchandise Manager

Five Below
10.2021 - 03.2024
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.

Customer Service Representative

Nthrive
10.2017 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Wal Mart
03.2010 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Smithfield-Selma High
Smithfield, NC

Skills

  • Inventory Management
  • Merchandise presentation
  • Merchandise Allocation
  • Retail display setup
  • Inventory Control
  • Product pricing
  • Stock replenishment
  • Seasonal Planning

Timeline

Merchandise Manager

Five Below
10.2021 - 03.2024

Customer Service Representative

Nthrive
10.2017 - 06.2021

Sales Associate

Wal Mart
03.2010 - 09.2017

High School Diploma -

Smithfield-Selma High

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Brad Richardson